Remote Travel Concierge & Support Specialist

manatal-264; Toulouse; À distance; EUR 28 000 - 40 000; Plein temps

Avantages offerts par ce poste

Remote work

Flexible scheduling

Travel perks and discounts

Professional growth

Résumé du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will serve as the primary contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this remote role, you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and provide accurate destination information while maintaining meticulous

Qualifications

• Excellent verbal and written communication skills.
• Customer service experience (travel, hospitality, or service-related experience preferred).
• Strong organizational skills and attention to detail.
• Comfortable using technology and learning new systems and booking platforms.
• Reliable, proactive, and able to manage multiple client requests efficiently.
• Genuine interest in travel and helping clients plan memorable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests.
• Provide accurate and timely information regarding destinations, travel requirements, and agency policies.
• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.
• Proactively follow up with clients before and after travel to ensure a positive experience.
• Address client concerns with empathy, professionalism, and solution-oriented thinking.
• Maintain accurate documentation and update booking systems as required.

Connaissances

Communication skills

Customer service

Attention to detail

Organizational skills

Tech-savvy

Multitasking

Description du poste

Prestige Travel Agency by Mich USA is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. You will serve as the primary contact from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.

In this remote role, you will respond to inquiries via phone, email, and messaging, assist with luxury and leisure bookings, and provide accurate destination information while maintaining meticulous