Remote Travel Customer Experience Specialist

manatal-264; Lyon; À distance; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Fully remote work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Résumé du poste

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings, provide destination information, and follow up to ensure satisfaction, while maintaining accurate records and learning

Qualifications

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Responsabilités

• Respond to customer inquiries via phone, email, and messaging platforms in a timely and professional manner.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.

Connaissances

Communication skills

Customer service

Organizational skills

Tech-savvy

Remote work

Travel enthusiasm

Outils

Booking systems

CRM tools

Description du poste

Prestige Travel Agency by MichUSA is seeking a Travel Customer Experience Representative to support clients throughout their travel journey, from booking through post-trip follow-up. This remote role is ideal for someone passionate about travel, customer service, and delivering high-quality experiences in a remote environment.

You will respond to inquiries, assist with bookings, provide destination information, and follow up to ensure satisfaction, while maintaining accurate records and learning