Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Marigot; On-site; EUR 27,000 - 38,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Training & development

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their journey from booking to return. You will handle inquiries, resolve issues, and provide timely updates to ensure high-quality service.

The ideal candidate will communicate clearly, deliver empathetic customer service, and adapt quickly to booking platforms. This role offers 100% remote work with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Travel knowledge

Tools

Booking platforms

CRM systems

Job description

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their journey from booking to return. You will handle inquiries, resolve issues, and provide timely updates to ensure high-quality service.

The ideal candidate will communicate clearly, deliver empathetic customer service, and adapt quickly to booking platforms. This role offers 100% remote work with flexible scheduling and opportunities for growth within the agency.