Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Marigot; Sur place; EUR 27 000 - 38 000; Plein temps

Avantages offerts par ce poste

Travel perks

Exclusive industry discounts

Training & development

Résumé du poste

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their journey from booking to return. You will handle inquiries, resolve issues, and provide timely updates to ensure high-quality service.

The ideal candidate will communicate clearly, deliver empathetic customer service, and adapt quickly to booking platforms. This role offers 100% remote work with flexible scheduling and opportunities for growth within the agency.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsabilités

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Connaissances

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Travel knowledge

Outils

Booking platforms

CRM systems

Description du poste

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients throughout their journey from booking to return. You will handle inquiries, resolve issues, and provide timely updates to ensure high-quality service.

The ideal candidate will communicate clearly, deliver empathetic customer service, and adapt quickly to booking platforms. This role offers 100% remote work with flexible scheduling and opportunities for growth within the agency.