Remote Travel Concierge

Sweetcarolinatravels; Paris; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully remote flexibility

Exclusive travel perks

Professional development

Job summary

Sweet Carolina Travel Agency is seeking a Remote Travel Specialist to guide clients from idea to return, handling bookings, updates, and special requests with empathy and expert knowledge.

You will provide destination insights, assist with documents, and ensure a smooth travel experience, all while enjoying fully remote work and industry discounts. Strong communication and a love for travel are essential.

Qualifications

• Strong written and verbal communication skills.
• Experience in customer service—ideally in travel, tourism, or hospitality.
• High attention to detail with strong organizational and follow-through habits.
• Tech‑savvy and quick to adapt to new systems and booking tools.
• A genuine love for travel and helping others design unforgettable journeys.

Responsibilities

• Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
• Support travelers with booking updates, modifications, cancellations, and special requests.
• Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
• Follow up to confirm trip details and gather feedback post-travel.
• Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
• Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.

Skills

Communication skills

Customer service

Attention to detail

Tech-savvy

Love of travel

Tools

Booking tools

Job description

Sweet Carolina Travel Agency is seeking a Remote Travel Specialist to guide clients from idea to return, handling bookings, updates, and special requests with empathy and expert knowledge.

You will provide destination insights, assist with documents, and ensure a smooth travel experience, all while enjoying fully remote work and industry discounts. Strong communication and a love for travel are essential.