Remote Strategic Tech Relationship Manager (France)

IGEL Technology; France; À distance; EUR 80 000 - 110 000; Plein temps

Résumé du poste

IGEL Technology GmbH in France is seeking a Technical Relationship Manager (TRM) to cement strategic partnerships with enterprise customers and guide them in adopting IGEL technology solutions.

You will act as a trusted advisor, manage complex projects, coordinate ITIL/Scrum staff, and identify cross-sell opportunities, while delivering technical knowledge transfer and ensuring successful deployments.

Qualifications

• At least 5 years of experience directly supporting enterprise customers in a technical role.
• Solid background in virtualization technologies (e.g., Citrix, Omnissa, Microsoft AVD).
• Hands-on experience with desktop and application virtualization platforms (Citrix Virtual Apps and Desktops, Microsoft RDS).
• Strong understanding of networking protocols and concepts (TCP/IP, DHCP, DNS, VLANs, 802.1x, RADIUS).
• Minimum 2 years of hands-on experience managing IGEL solutions in a production environment.
• Familiarity with LDAP and Active Directory.
• Proficiency in troubleshooting Windows and Linux environments.
• Experience with scripting languages (PowerShell, Bash, Python) is a plus.
• Understanding of MSSQL, MySQL, Oracle databases is advantageous.
• Industry certifications (e.g., VCP, CCA/CCP, MCSE, RHCA) are valued.

Responsabilités

• Develop and maintain strong, long-term strategic relationships with enterprise customers.
• Act as a trusted technical advisor, ensuring successful deployment and expansion of IGEL solutions.
• Provide technical knowledge transfer and continuous enablement on IGEL technologies.
• Manage and resolve complex support issues.
• Liaise between customer and IGEL Product Management for feature requests.
• Guide and validate customer projects, upgrades, and implementation strategies.
• Create and maintain detailed customer account plans, including infrastructure documentation and timelines.
• Understand customer environments and provide performance, stability, and efficiency recommendations.
• Identify cross-selling and upselling opportunities based on customer needs and IGEL portfolio.
• Apply IT service management and project delivery best practices (e.g., Scrum, ITIL) to structure engagements.

Connaissances

Interpersonal skills

French & English

Time management

Independent worker

Team collaboration

Initiative

Outils

Jira

Confluence

Description du poste

IGEL Technology GmbH in France is seeking a Technical Relationship Manager (TRM) to cement strategic partnerships with enterprise customers and guide them in adopting IGEL technology solutions.

You will act as a trusted advisor, manage complex projects, coordinate ITIL/Scrum staff, and identify cross-sell opportunities, while delivering technical knowledge transfer and ensuring successful deployments.