Remote French–English Support Consultant (Multilingual CX)

SupportYourApp; Castres; Remote; EUR 32,000 - 43,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

International environment

USD compensation

Referral rewards

No time-tracking

Job summary

SupportYourApp is seeking a Customer Support Consultant to join our global team from a home office. You will handle emails, chats and calls, follow SOPs and work with internal teams to resolve issues while protecting customer data.

You will communicate fluently in French and English (C1+), bring 6–12 months of support experience, and contribute to a proactive, trustful support culture with a flexible remote schedule.

Qualifications

• Fluent in French and English (C1 or higher) in speaking and writing.
• 6–12 months of experience in customer support or related field.
• Strong analytical thinking and proactive attitude.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to resolve issues efficiently.
• Handle sensitive customer data with care and security.
• Apply customer happiness best practices to every interaction.
• Maintain knowledge of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

French (C1+)

English (C1+)

Job description

SupportYourApp is seeking a Customer Support Consultant to join our global team from a home office. You will handle emails, chats and calls, follow SOPs and work with internal teams to resolve issues while protecting customer data.

You will communicate fluently in French and English (C1+), bring 6–12 months of support experience, and contribute to a proactive, trustful support culture with a flexible remote schedule.