Remote Multilingual Support Consultant

SupportYourApp; Saintes; Remote; EUR 18,000 - 30,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote cooperation

Inclusive international environment

Compensation in USD

Referral rewards

Job summary

SupportYourApp in France is hiring a Customer Support Consultant to deliver outstanding customer service via email, chat and calls in a fully remote setup. You will follow SOPs, collaborate with internal teams, and protect sensitive data while maintaining high KPI scores.

Ideal candidates have fluent French and English (C1+), 6–12 months of customer support experience, strong analytical skills, and a proactive mindset.

Qualifications

• Fluency in French and English (C1+).
• 6–12 months of customer support experience.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Reliable home setup with a stable internet connection.

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain understanding of client solutions and meet KPIs.
• Communicate with developers and cross-functional specialists.

Skills

French (C1+)

English (C1+)

Customer support

Analytical thinking

Research skills

Proactive attitude

Tools

Stable internet connection

Home office setup

Job description

SupportYourApp in France is hiring a Customer Support Consultant to deliver outstanding customer service via email, chat and calls in a fully remote setup. You will follow SOPs, collaborate with internal teams, and protect sensitive data while maintaining high KPI scores.

Ideal candidates have fluent French and English (C1+), 6–12 months of customer support experience, strong analytical skills, and a proactive mindset.