Remote-First B2B Support Specialist (Fintech)

EPI Company; Paris; Remote; EUR 35,000 - 50,000; Full time

Job summary

A digital payment solutions provider is seeking a B2B Support Representative to join their remote-first team in Paris. In this role, you'll assist member banks and contribute to an enhanced customer support experience through effective case management and issue resolution. The ideal candidate will have strong communication skills and at least two years of experience in support or customer-facing roles, particularly in fintech. If you're passionate about improving payment systems and enjoy team collaboration, we would love to hear from you.

Qualifications

• Minimum 2 years in a support or customer-facing role, ideally in fintech or technology.
• Strong collaborative approach with exceptional communication skills.
• Fluency in English (CEFR level C1 or C2); proficiency in French, German, or Dutch is a plus.
• Focus on understanding the value of payments for members.
• Openness to feedback with a growth mindset.

Responsibilities

• Manage support cases through Jira Service Desk with professionalism and care.
• Act as a reliable point of contact for complex issues and escalate them when necessary.
• Collaborate cross-functionally to improve product functionality and user experience.
• Support member banks during onboarding and coordinate access rights.
• Keep the knowledge base updated and streamline internal processes.

Skills

Customer-facing experience

Exceptional communication skills

Fluency in English

Problem-solving abilities

Technical troubleshooting

Tools

Jira

Job description

A digital payment solutions provider is seeking a B2B Support Representative to join their remote-first team in Paris. In this role, you'll assist member banks and contribute to an enhanced customer support experience through effective case management and issue resolution. The ideal candidate will have strong communication skills and at least two years of experience in support or customer-facing roles, particularly in fintech. If you're passionate about improving payment systems and enjoy team collaboration, we would love to hear from you.