Remote EV Charging Support Engineer

ABB E-mobility; Saint-Ouen-l'Aumône; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare

RTT days

Meal vouchers

IT equipment provided

Job summary

ABB E-Mobility is seeking a remote technical support specialist to diagnose and resolve incidents across a global EV charging network. The role includes on-call rotations, collaboration with EMEA field teams, and support for installation and commissioning activities.

You will monitor fleet performance using cloud-based tools and contribute to knowledge base articles and process improvements. Fluent EN/FR required; remote work or hybrid options available in France.

Qualifications

• Technical background in electrical engineering or IT systems is required.
• 2–3 years in technical support, maintenance, or N2/3 helpdesk roles.
• Ability to diagnose and solve problems with limited access to hardware.

Responsibilities

• Diagnose and resolve incidents across the EV charging network, including hardware faults and connectivity issues.
• Handle escalations from EMEA field teams ensuring SLA compliance.
• Support installation, commissioning and onsite interventions with local teams and partners.
• Monitor fleet performance via cloud tools and trigger corrective actions.

Skills

Electrical systems

Data/logs analysis

Linux environments

Bilingual EN/FR

Education

Electrical/IT technical background

Tools

Linux

Job description

ABB E-Mobility is seeking a remote technical support specialist to diagnose and resolve incidents across a global EV charging network. The role includes on-call rotations, collaboration with EMEA field teams, and support for installation and commissioning activities.

You will monitor fleet performance using cloud-based tools and contribute to knowledge base articles and process improvements. Fluent EN/FR required; remote work or hybrid options available in France.