Remote EU Customer Care Pro - Multilingual Perfume Expert

Extrajob; Paris; Híbrido; EUR 48.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual performance bonus

Remote-friendly within EU

Perfume allowance

Learning budget €2,500/year

30 days paid holiday + public holidays

Team gatherings in Paris and Berlin

Descripción de la vacante

Scento is Europe’s largest perfume decant website, offering more than 1,000 originals and shipping across 27 European markets. As a Customer Care Specialist, you’ll reply by email and chat in your native language plus English, helping with orders, deliveries, and perfume recommendations.

You’ll contribute to fast, warm, accurate responses, share feedback to improve products, and keep the language of our help centre precise.

Formación

• 2+ years in customer service, ideally in e-commerce or beauty.
• Warm, precise writing and a genuine interest in perfume.
• Ability to answer via email and chat in multiple languages.

Responsabilidades

• Help Scento’s customers by email and chat in your native language and in English.
• Answer questions on orders, delivery, perfumes and sizes, from 2 ml, 5 ml and 8 ml vials to the 30 ml bottle on most perfumes.
• Recommend perfumes with real expertise, drawing on a catalogue of more than 1,000 originals.
• Turn tricky cases into happy customers with calm, creative problem solving.
• Share customer feedback with the team so products and processes keep improving.
• Keep the help centre in your language accurate and easy to read.

Conocimientos

Multilingual support

Strong writing

Customer service

E-commerce/beauty experience

Descripción del empleo

Scento is Europe’s largest perfume decant website, offering more than 1,000 originals and shipping across 27 European markets. As a Customer Care Specialist, you’ll reply by email and chat in your native language plus English, helping with orders, deliveries, and perfume recommendations.

You’ll contribute to fast, warm, accurate responses, share feedback to improve products, and keep the language of our help centre precise.