Remote Digital CSM — Growth & Adoption

Brevo; Paris; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Remote-friendly setup

Relocation assistance for internation­

Job summary

Brevo is seeking a Digital Customer Success specialist for our new Pro offer to engage a high-volume customer base and drive adoption. You’ll manage a portfolio, conduct renewal discussions, and monitor health signals to prevent churn, while collaborating with Sales and Product to deliver value.

With 2+ years in Customer Experience or Marketing Project Management and fluency in German and English, you’ll help customers maximize the platform through enablement sessions, webinars, and self-serve

Qualifications

• 2+ years experience in Customer Experience, CSM or Marketing Project Management
• Excellent presentation and written/oral communication in German and English
• Customer-centric with strong marketing knowledge
• Data-driven and proactive with target achievement

Responsibilities

• Execute high-volume engagement using emails, webinars, and digital materials from onboarding to renewal
• Manage a high-volume portfolio, tracking milestones via emails and meetings
• Lead renewal discussions focusing on retention and growth
• Monitor health scores and proactively engage at-risk accounts
• Drive adoption through enablement sessions and webinars
• Develop digital resources and 'Digital Journey' content
• Collaborate with Sales and Customer Experience to mitigate risk and unlock growth

Skills

Customer Experience

Communication

Data-driven

Team player

Job description

Brevo is seeking a Digital Customer Success specialist for our new Pro offer to engage a high-volume customer base and drive adoption. You’ll manage a portfolio, conduct renewal discussions, and monitor health signals to prevent churn, while collaborating with Sales and Product to deliver value.

With 2+ years in Customer Experience or Marketing Project Management and fluency in German and English, you’ll help customers maximize the platform through enablement sessions, webinars, and self-serve