Remote CX Tooling & Operations Manager

Lever, Inc.; France; Sur place; EUR 37 000 - 83 000; Plein temps

Avantages offerts par ce poste

Fully remote work

Stock options

Learning and development budget

Home office budget and IT equipment

Flexible paid time off

Parental leave

Résumé du poste

Lever, Inc. is seeking a CX Operations Manager, Tooling who will own and optimize the platforms powering customer support and success operations. You will work hands‑on with Zendesk, Vitally, and integrations across the tech stack, driving automation, workflows, and AI-enabled tooling.

The role is fully remote and asynchronous, with global scope and high autonomy. You will scope and implement improvements, document configurations, and partner with product, engineering, and data teams to deliver

Qualifications

• Strong ownership and autonomy to set direction and deliver with minimal oversight.
• Hands-on experience administering Zendesk in a production environment (triggers, automations, views, groups, routing, API troubleshooting).
• Experience managing CX platforms within customer experience operations with frontline workflows in mind.
• Ability to scope, align stakeholders, roll out changes safely, and maintain ongoing ownership.
• Strong documentation habits for technical and operational processes.
• Experience building CX automations using low-code/no-code tools and platform-native automation.

Responsabilités

• Administer Zendesk, Vitally, and related CX platforms, including configuration and access management.
• Own intake of platform requests from support and success teams and prioritize delivery.
• Design and maintain triggers, automations, workflows, and data flows to reduce manual work.
• Build integrations across the CX stack using APIs and low-code tools.
• Identify automation opportunities from operational data and frontline feedback.
• Support AI-enabled CX workflows including agent assistance and routing, with testing and documentation.

Connaissances

Zendesk administration

Automation / workflows

AI-enabled tooling

APIs / webhooks

Documentation

Remote/distributed collaboration

English communication

Outils

Vitally

Zapier / low-code

Platform integrations

AI tooling platforms

Description du poste

Lever, Inc. is seeking a CX Operations Manager, Tooling who will own and optimize the platforms powering customer support and success operations. You will work hands‑on with Zendesk, Vitally, and integrations across the tech stack, driving automation, workflows, and AI-enabled tooling.

The role is fully remote and asynchronous, with global scope and high autonomy. You will scope and implement improvements, document configurations, and partner with product, engineering, and data teams to deliver