Enterprise CX Lead & Technical Enablement Strategist

Talkdesk2; Bordeaux; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Talkdesk seeks a Senior CX Manager to act as a strategic partner for our largest enterprise customers, leading onboarding, platform optimization, and multi‑product deployments to drive measurable ROI. This role bridges customer stakeholders and internal teams to ensure alignment on goals and successful product utilization.

You will own end-to-end delivery, manage executive relationships, conduct reviews, and champion data‑driven value realization while coordinating cross‑functional teams to

Qualifications

• Fluency in German at C1 or native level required.
• 5+ years in TAM/PS/CS/IT PM in SaaS CCaaS or CPaaS environments.
• Strong English communication skills required.
• Experience in German-speaking enterprise environments preferred.
• Experience delivering complex enterprise technical initiatives.
• Willingness to travel 25-30%.

Responsabilités

• Lead onboarding, platform optimization, and advanced feature deployments across multi-product environments.
• Own end-to-end delivery, manage risks, and coordinate multi-workstream projects.
• Build executive relationships and conduct business reviews focused on ROI and adoption metrics.
• Translate customer needs into scalable technical architectures and implementation plans.
• Collaborate with Product, Support, Engineering, Sales, and CS to ensure cohesive outcomes.

Connaissances

German language

English communication

Technical account management

SaaS/CCaaS/CPaaS domain

Solution consulting

Executive stakeholder management

Formation

Bachelor's degree in a related field

PMP or equivalent certification

Outils

CRM systems (Salesforce)

APIs

Cloud platforms

Description du poste

Talkdesk seeks a Senior CX Manager to act as a strategic partner for our largest enterprise customers, leading onboarding, platform optimization, and multi‑product deployments to drive measurable ROI. This role bridges customer stakeholders and internal teams to ensure alignment on goals and successful product utilization.

You will own end-to-end delivery, manage executive relationships, conduct reviews, and champion data‑driven value realization while coordinating cross‑functional teams to