Regional Aftersales Manager - France

Lucid Motors; Paris; On-site; EUR 90,000 - 120,000; Full time

Job summary

Lucid Motors in Paris, France, is seeking a Regional Aftersales Manager to lead aftersales performance, customer experience, and network governance across the French market. The role reports to the France Country Director and collaborates with Lucid Europe, Authorized Repairers, Agents, and service partners to ensure service readiness, warranty administration, field quality, and issue resolution.

You will drive continuous improvement, governance forums, and performance metrics, shaping a premium

Qualifications

• Must have experience leading aftersales operations and warranty governance.
• Ability to manage service networks and partner performance.
• Strong focus on customer experience and continuous improvement.

Responsibilities

• Own aftersales performance and customer experience for the French market.
• Monitor and improve customer satisfaction, service quality, and network performance against KPIs.
• Lead resolution of major customer concerns and service escalations.
• Drive continuous improvement to enhance customer experience and operational performance.
• Govern operational performance across Authorized Repairers, Agents, and contracted providers.
• Coordinate with Lucid Europe and local partners for service readiness and parts supply.
• Oversee field quality, warranty governance, and escalation processes.
• Provide market feedback to support product and service improvements.
• Ensure data governance and reporting for aftersales performance.

Skills

Aftersales management

Customer experience

Partner governance

Warranty administration

Data reporting

Tools

CRM systems

Warranty systems

Data analytics tools

Job description

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and productionhappening in-houseacross our global offices andmanufacturingfacilities.Ourteamscomefromindustriesaround the world, united by a shared commitment to excellence.By refusing to settle, youcanhelpredefinewhat’spossible andshape the future of mobility.

We are seeking a highly experienced and customer-focused Regional Aftersales Manager to support Lucid's aftersales operations in France. The role is responsible for service performance, customer experience, field quality management, warranty administration, technical escalation management, service partner governance, and operational readiness across the French market.

As part of Lucid's National Sales Company (NSC) model, the Regional Aftersales Manager serves as the primary interface between Lucid Europe, Lucid France, Authorized Repairers, Agents, and contracted service providers. The role retains accountability for aftersales performance, field quality, technical capability, and customer outcomes while governing partner execution against Lucid standards, service levels, operational KPIs, and customer experience requirements.

The position reports to the France Country Director, with a functional reporting line to the Sr. Manager, Aftersales Operations Europe, and serves as the local owner for service performance, field quality, technical escalation management, warranty governance, and customer satisfaction across the French market.

Key Responsibilities

Aftersales Performance & Customer Experience

• Own aftersales performance and customer experience outcomes for the French market.

• Monitor and improve customer satisfaction, service quality, and network performance against agreed KPIs and service standards.

• Lead resolution of significant customer concerns, service escalations, and operational issues.

• Drive continuous improvement initiatives to enhance customer experience, service effectiveness, and operational performance.

Service Network & Partner Management

• Govern operational performance across Authorized Repairers, Agents, and contracted service providers.

• Ensure service network readiness, coverage, capacity, and capability support vehicle population growth and market expansion.

• Monitor partner performance against agreed service levels, operational KPIs, customer experience standards, and contractual obligations.

• Lead governance forums, operational reviews, issue resolution, and performance improvement activities with service partners.

• Support onboarding, activation, and development of new service partners and network capability.

Technical Operations, Field Quality & Escalation Management

• Own field quality performance and coordinate technical escalation processes between the French market and Lucid Europe.

• Coordinate investigation and resolution of complex technical, product quality, and customer concerns affecting vehicle performance or customer experience.

• Monitor field quality trends, repeat repairs, warranty data, and emerging product issues, ensuring timely reporting and escalation through established quality governance processes.

• Support implementation and effectiveness tracking of technical campaigns, service actions, field measures, and corrective actions across the French network.

• Provide structured market feedback on product performance, repair effectiveness, and customer concerns to support continuous product and service improvement.

Warranty & Compliance Management

• Oversee warranty administration and performance within the French market.

• Ensure compliance with Lucid warranty processes, repair standards, legal requirements, and operational procedures.

• Monitor warranty claim quality, approval timelines, expenditure trends, and compliance outcomes.

• Support audits, compliance reviews, and corrective actions across the aftersales network.

Parts Availability & Service Readiness

• Monitor parts availability and service readiness across the French network.

• Coordinate with Lucid Europe and operational partners to support effective parts supply, inventory management, and distribution activities.

• Identify and mitigate risks impacting repair completion, vehicle off-road time, or service performance.

• Support operational readiness for new product launches, technical campaigns, service initiatives, and network growth.

Training, Capability & Network Development

• Support development of technical capability and service excellence across the French network.

• Monitor technician readiness, certification, and training completion requirements.

• Coordinate implementation of aftersales training, operational enablement, and capability development initiatives.

• Identify capability gaps and implement improvement plans supporting operational readiness and network growth.

Systems, Reporting & Data Governance

• Ensure effective use of Lucid aftersales systems, reporting tools, and operational processes.

• Maintain data quality, reporting accuracy, system compliance, and governance standards across service and field quality operations.

• Prepare aftersales, field quality, warranty, and operational performance reporting for local and European stakeholders.

• Identify trends, risks, and improvement opportunities through analysis of operational, warranty