Public Sector Customer Success & Onboarding Lead

Ultimate VC List; Paris; Hybrid; EUR 65,000 - 85,000; Full time

Benefits offered by this job

Stock options

Mobility budget

Lunch vouchers

Home office allowance

Premium healthcare

Free books

Job summary

Malt, Europe’s leading freelance marketplace, seeks a Customer Onboarding & Success Manager for the Public Sector, based in Paris or Brussels. You’ll ensure flawless contractual execution across the lifecycle, acting as the primary operations contact for freelancers deployed under the framework agreement.

Role requires 5 years in contract management or related fields, strong organizational skills, and fluency in French and English. Hybrid work policy applies with onboarding in Paris.

Qualifications

• 5 years of experience in operational contract management, complex customer support, or project coordination.
• Comfortable following strict, non-negotiable validation workflows and maintaining rigorous documentation.
• Fluency in French and English is required.

Responsibilities

• Operational Client Management: validate quotes and activity reports; ensure PO upload for invoicing.
• Renewal Driving: anticipate end dates and support renewals.
• Primary Point of Contact: handle client requests and escalate to Finance as needed.
• Contractual Compliance: advise on SLAs, penalties, and internal PO workflows.
• Driving Client Autonomy: demonstrate platform benefits and train clients to operate independently.
• Partnership with AMs: collaborate on renewals and PO management to drive growth.
• Process Optimization: identify pain points and contribute to scaling processes.

Skills

Contract management

Customer support

Project coordination

Gsheet/Excel

French

English

Tools

Gsheet

Excel

Job description

Malt, Europe’s leading freelance marketplace, seeks a Customer Onboarding & Success Manager for the Public Sector, based in Paris or Brussels. You’ll ensure flawless contractual execution across the lifecycle, acting as the primary operations contact for freelancers deployed under the framework agreement.

Role requires 5 years in contract management or related fields, strong organizational skills, and fluency in French and English. Hybrid work policy applies with onboarding in Paris.