Key Account Manager SMB

Malt; Paris; Hybrid; EUR 52,000 - 76,000; Full time

Benefits offered by this job

Equity

Lunch vouchers

Transportation benefits

Healthcare insurance

RTT days

Gym membership

Sabbatical

Books at work

Job summary

Malt is Europe’s leading freelance marketplace. Join a dynamic team in Paris driving SMB accounts, adoption, and growth across France.

As the Key Account Manager (SMB), you’ll deploy and expand local accounts, engage key stakeholders, and report to the Head of SMB Account Management. You’ll enable revenue growth through activation and usage-based strategies while collaborating with local vendors and internal teams.

Qualifications

• 3+ years of experience in account management or sales development.
• Fluent in French with strong English for a European context.
• Familiarity with MEDDIC and solid objection handling techniques.
• Ability to manage high-volume activity and thorough follow-up.
• Analytical mindset and clean pipeline hygiene.

Responsibilities

• Execute detailed account plans and follow-ups to drive account development.
• Identify and engage HR, Procurement, and Hiring Managers to expand Malt's presence.
• Support client pilots and projects to ensure adoption and loyalty.
• Run structured prospecting within existing accounts for new opportunities.
• Record data accurately in the CRM and document pains and needs.
• Deliver compelling value pitches and demos tailored to local use cases.
• Coordinate with vendors and internal teams to resolve delivery issues.

Skills

French native

English proficiency

Account management

Sales development

MEDDIC

Education

Education in Business/Management

Job description

Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

• A diverse team of 600 Malters across 6 European countries
• A culture that champions equality (50% of our Comex are women) and inclusive growth
• Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
• A mission to give everyone the freedom to work differently

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career

As our new Key Account Manager (SMB), you will be responsible for the local deployment, adoption, and growth of SMB accounts within France. You will join a dynamic team where your mission is to activate use cases and grow the local footprint by "spidering" into accounts to engage local stakeholders. Reporting to the Head of SMB Account Management, you will ensure smooth account rollouts and drive revenue through BU activation and usage-based growth.

Key Responsibilities

• Execute detailed account plans and perform tactical action follow-ups to ensure consistent account development
• Identify and engage key stakeholders including HR, Procurement, and Hiring Managers to expand Malt's presence
• Support client pilots and first projects to ensure successful adoption and long-term platform loyalty
• Run structured prospection within existing accounts to detect and capture new business unit-level opportunities
• Conduct local qualifications to assess pains and needs, accurately documenting all data in the CRM
• Deliver compelling value pitches and product demos adapted to the local context and specific client use cases
• Coordinate with local vendors, MSPs, and internal teams to resolve operational issues and monitor delivery performance

About You

• High-level education, ideally in Business, Management, or a related field
• Relevant experience (3+ years after diploma) in account management or sales development, with a proven ability to manage high-volume activity and follow-up
• Native level proficiency in French and strong English to operate within our European organization
• Strong command of sales methodologies such as MEDDIC and professional objection handling techniques
• Analytical mindset with the ability to maintain pipeline hygiene and provide accurate forecasting inputs

Malt is the perfect space to thrive personally and professionally

• Onboarding: Before easing into your new role, you’ll spend your first week learning about our culture, products, and services with other new joiners at our office in Paris
• Equity: Every Malter is entitled to stock options
• Lunch vouchers (legal benefit): €9/day on your Swile card
• Transportation (legal benefit): 50% reimbursement (any type of transport)
• Healthcare insurance (legal benefit)
• RTT: From 8 to 12 days off per year
• Sports: Company participation to a Gymlib (Wellpass) membership
• Malt sabbatical: Every three years, all Malters are entitled to a one month fully paid sabbatical leave
• Free books: If you’re interested in learning more about any topic relevant to Malt’s business, just tell us the books you’d like to read, and we’ll order them for you—without any questions asked or approval processes to follow
• Remote work: Hybrid policy balancing on-site and home office
• Team building events organized every year

At Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.

Your profile may be subject to background screening. For more information see our candidate privacy policy.

We believe people hire people. While we use AI to help our team manage the high volume of applications we receive, it never replaces our personal touch. Think of AI as our administrative assistant—it helps us stay organized, but all final decisions are made by our Talent Acquisition team members who look for the unique value you bring.