Property Operations Associate

Greystar; Ivry-sur-Seine; Sur place; EUR 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

On-site bonus programs

Résumé du poste

Greystar in Ivry-sur-Seine is looking for a dynamic Leasing Consultant to support marketing and lease-up strategies, drive occupancy, revenue and resident retention, and manage all leasing activities from prospect greeting to move-in.

The role starts at €30,000 base salary, with on-site bonus programs possible based on performance; fluent French and English are required, and strong computer skills are expected.

Qualifications

• Excellent customer service skills and significant sales experience.
• Strong communication and interpersonal abilities in English and French.
• Proficient with MS Office and property management software; Yardi training provided.
• Willingness to greet prospects, conduct tours, and handle applications.

Responsabilités

• Greet and qualify prospects, conduct property tours and process applications.
• Screen credit and background checks and prepare lease documents.
• Coordinate move-ins, renewals, and ensure timely lease signing.
• Deliver excellent customer service and maintain resident records.
• Utilize Yardi to track availability and leasing activities.

Connaissances

Sales

Customer service

Communication

MS Office

Bilingual English/French

Yardi

Formation

Bachelor level or higher in Hospitality/Real Estate or related

Outils

Yardi

MS Office

Description du poste

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.

JOB DESCRIPTION SUMMARY

This position supports the community’s marketing and lease-up strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to residents and related activities. The annual base salary for this role starts from €30,000 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

Job Description Key Role Responsibilities

• Takes responsibility for all sales and letting activities, greeting and qualifying prospects.
• Conducts property tours, shows apartments and handles the complete process of applications, credit screening and criminal background checks.
• Prepares the lease and move-in package and ensures a smooth resident move-in and lease signing.
• Takes responsibility for all viewing activities ensuring the Property meets the required company standards, follows up on calls to be carried out and ensures feedback is received following all viewings.
• Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meets with and contacts renewing residents in advance of move-out dates, and ensures that lease renewal documents are signed and implemented on time.
• Provides excellent customer service, responds quickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Completes all documentation, records and maintains file notes and residents records.
• Uses the property management software application (e.g. Yardi) to track apartment availability, record traffic and leasing activities, manages resident and prospect data, and captures critical demographic and other information about existing and future residents.
• Constantly executes and organizes new initiatives with regards to community building, events and other activities.

Knowledge & Qualifications

• Good level of general education
• Proficient in the use of Microsoft Office packages including Word, Excel and Outlook.
• Proficiency in using property operation systems. Training will however, be provided.
• Excellent communication skills (French and English, verbal and written).

Experience & Skills

• Essential Excellent customer service skills and significant experience in a sales (or host) role in a similar accommodation/hospitality/leisure or reservations/membership environment.
• The ability to create atmosphere, influence people positively and work under pressure.
• Evidence of organisation skills in combination with customer service
• Confident in initiating relationships, expressing cultural awareness in communications and negotiation skills to suit audience.
• A team player who is evidently approachable, welcoming and displays professionalism in work and personal presentation.
• Proactive approach to problem-solving with a can-do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using social media & online and web tools/resources for gathering and presenting research and information.
• Numerical skills necessary to complete the above activities.

Desirable

• Educated to Bachelor (HBO) level or equivalent experience (Hotel School/Facility Management)
• Knowledge of Landlord/Tenant Legislation.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents.

Core Values

• Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions.
• Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally.
• Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others.
• Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.
• Teamwork We work together to accomplish goals, solve problems, and enrich our work environment.

Additional About Greystar

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.