Production Reliability Engineer: Incident & Ops Lead

Netcompany1; Strasbourg; Hybride; EUR 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Onsite/Hybrid in Strasbourg

On-call and standby pay

Intervention pay

Résumé du poste

Netcompany in Strasbourg seeks a seasoned IT Operations Lead to manage major incidents, drive root cause analysis, and implement preventive actions across a hybrid onsite/remote setup. You will shape monitoring, capacity planning, and automation, collaborating with DevSecOps, Architecture, and DB teams.

The ideal candidate has 7+ years in enterprise IT operations with cloud-native and middleware experience, strong ITIL knowledge, and excellent English (French a plus).

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering or related field; Master’s is a plus.
• Minimum 7 years in enterprise IT operations with mission-critical apps (banking/telecom) or systems support.
• Strong ITIL knowledge across Incident, Problem, Change, Release, Event, Capacity management.
• Extensive experience with Linux/Unix, containerized and cloud-native platforms.
• Proficient in observability, logging, performance monitoring, and operational analytics.
• Experience with middleware, API management, messaging, event streaming, identity management, web platforms.
• Proven ability to lead incident management, capacity planning, risk assessment, and service improvement programs.
• Excellent English; French a plus.

Responsabilités

• Lead resolution of major incidents and complex production issues with clear stakeholder communication.
• Conduct root cause analyses, post-incident reviews, and corrective actions.
• Define and improve monitoring, observability, and support to boost reliability.
• Drive proactive maintenance, capacity planning, and performance improvements.
• Validate deployment, testing, and rollback with DevSecOps, Architecture, and DB teams.
• Prepare operational reports, trends, and service improvement recommendations.
• Lead automation and efficiency initiatives via scripting and tooling.
• Provide technical leadership and mentoring to support teams.

Connaissances

ITIL processes

Linux/Unix

Observability

CI/CD

Middleware & APIs

Incident management

Communication

Leadership

Formation

Bachelor's degree in Computer Science/IT/Engineering

Master's degree (advantage)

Outils

CI/CD ecosystems

Monitoring/Logging tools

Cloud platforms

Description du poste

Netcompany in Strasbourg seeks a seasoned IT Operations Lead to manage major incidents, drive root cause analysis, and implement preventive actions across a hybrid onsite/remote setup. You will shape monitoring, capacity planning, and automation, collaborating with DevSecOps, Architecture, and DB teams.

The ideal candidate has 7+ years in enterprise IT operations with cloud-native and middleware experience, strong ITIL knowledge, and excellent English (French a plus).