Production Operations Engineer, Field Apps & Incident Response

Outsight SA; Paris; Hybride; EUR 70 000 - 95 000; Plein temps

Résumé du poste

Outsight SA in Paris is seeking a Site Reliability Engineer to maintain the daily stability of live customer deployments, triage incidents, and participate in a scheduled night and weekend on-call rotation. You will triage tickets, reproduce defects in test environments, perform remote software updates, and document runbooks.

The role requires 3+ years in production environments, strong Linux skills, and experience with Docker, Kubernetes, Grafana, or Prometheus.

Qualifications

• 3+ years of experience supporting live production software environments.
• Linux/Unix command-line navigation and system administration.
• Experience with TCP/IP networking, DNS, VPNs, firewalls, VLANs, and cloud services.
• Experience communicating incident timelines and status updates.
• Professional fluency in English; French language proficiency is an asset.
• Willingness to participate in night and weekend on-call rotation.
• Hands-on experience with Bash, Python, SQL, REST APIs, Docker, Kubernetes, Grafana, or Prometheus; IoT, edge computing, or computer vision background.

Responsabilités

• Validate that new customer deployments meet documentation, alert thresholds, and tracking metric standards before accepting operational ownership from FAEs.
• Triaging incoming tickets, reproducing application defects in test environments, and escalating unresolved issues to L2 with targeted log data.
• Execute scheduled configuration changes, system health audits, and remote software updates on live production environments.
• Write and maintain internal runbooks and technical troubleshooting guides to standardize incident resolution workflows.
• Reconstruct incident timelines and extract log data to submit bug reports to Product and Engineering teams.

Connaissances

Linux

Incident communication

English fluency

On-call rotations

Outils

Docker

Kubernetes

Grafana

Prometheus

Bash

Python

SQL

REST APIs

Description du poste

Outsight SA in Paris is seeking a Site Reliability Engineer to maintain the daily stability of live customer deployments, triage incidents, and participate in a scheduled night and weekend on-call rotation. You will triage tickets, reproduce defects in test environments, perform remote software updates, and document runbooks.

The role requires 3+ years in production environments, strong Linux skills, and experience with Docker, Kubernetes, Grafana, or Prometheus.