Production Manager

MSA Murex S.A.S.; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Murex is seeking a Client Services Production Manager to oversee essential service delivery for Managed Services or on-premises deployments, ensuring production stability and client satisfaction across our global financial platform.

You will coordinate internal contributors, act as the client-facing face for production topics, and lead a CET team while driving opportunities for cross-selling and transformation within the client base.

Qualifications

• 5/6+ years in client services roles with MX/financial platforms.
• Experience as a Support Coordinator is a plus.
• Proven ability to manage a functional client-support team.
• Ability to act as escalation point to coordinate responses.
• Anticipate issues/risks and trigger corrective actions.
• Build trust-based relationships with client contacts.

Responsabilités

• Develop mutually beneficial long-term partnerships with clients.
• Ensure production stability and compliance with contract obligations.
• Organise support activities with adequate staffing and structures.
• Create clear communication processes between Murex and client teams.
• Drive light evolution of production and potential extensions.
• Monitor client satisfaction and support costs.
• Demonstrate value of maintenance and leverage MX for clients.

Connaissances

Client services management

Team leadership

Escalation management

Relationship building

Problem solving

Description du poste

Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world. Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.

Mission

As a Client Services Production Manager, you will manage essential activities at Murex. You will ensure the operational excellence and satisfaction of your clients (whether Managed Services or on‑premises) by orchestrating service delivery, coordinating internal contributors, and acting as the face of Murex for the client for production support and evolutions. You will increase your expertise in MX, drive cross‑selling opportunities, and lead your CET team on production topics. You will play a pivotal role in our transformation program and pave the way for advancing into roles such as team leadership, architecture and client management.

Your Role

• Develop a mutually beneficial long-term partnership between Murex and these clients
• Ensure instance stability in production though adequate support in line with contract obligation
• Organize support activities by providing adequate staffing and ensuring availability of suitable support structures at Murex and at the client
• Create adequate communication and processes between Mx and client teams
• Manage light evolution of the production and allow extension
• Properly monitor client satisfaction and support cost
• Demonstrate value of maintenance to the client
• Enhance leverage of (and the value from using) the Mx platform for the client

Your Profile

• Minimum of 5/6 years of relevant client services and Mx experience
• Previous experience as Support Coordinator for a client is a plus
• Proven experience in the management of a functional team providing support to a client
• An ability to act as an escalation point to ensure an appropriate response is put in place both at Murex and client
• An ability to anticipate issues/risks and trigger corrective actions at Murex and at the client
• Ability to develop trust-based relationships with client contacts
• Proactively providing them with relevant and fit-to-purpose information and advice
• Managing expectations and acting with integrity and accountability
• Reliably following through on what matters to them and helping them leverage Murex’s offering to reach their objectives
• Depending on the account activities, traveling may be required to meet with clients