Production & Client Success Manager

MSA Murex S.A.S.; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Murex is seeking a Client Services Production Manager to oversee essential service delivery for Managed Services or on-premises deployments, ensuring production stability and client satisfaction across our global financial platform.

You will coordinate internal contributors, act as the client-facing face for production topics, and lead a CET team while driving opportunities for cross-selling and transformation within the client base.

Qualifications

• 5/6+ years in client services roles with MX/financial platforms.
• Experience as a Support Coordinator is a plus.
• Proven ability to manage a functional client-support team.
• Ability to act as escalation point to coordinate responses.
• Anticipate issues/risks and trigger corrective actions.
• Build trust-based relationships with client contacts.

Responsabilités

• Develop mutually beneficial long-term partnerships with clients.
• Ensure production stability and compliance with contract obligations.
• Organise support activities with adequate staffing and structures.
• Create clear communication processes between Murex and client teams.
• Drive light evolution of production and potential extensions.
• Monitor client satisfaction and support costs.
• Demonstrate value of maintenance and leverage MX for clients.

Connaissances

Client services management

Team leadership

Escalation management

Relationship building

Problem solving

Description du poste

Murex is seeking a Client Services Production Manager to oversee essential service delivery for Managed Services or on-premises deployments, ensuring production stability and client satisfaction across our global financial platform.

You will coordinate internal contributors, act as the client-facing face for production topics, and lead a CET team while driving opportunities for cross-selling and transformation within the client base.