Murex Production Manager

Bounteous; Paris; On-site; EUR 70,000 - 90,000; Full time

Job summary

A leading consultancy firm in Paris is seeking a Murex Production Manager to lead production support and ensure stability in client environments. You will manage incidents and oversee change requests while coordinating between various stakeholders. The ideal candidate has senior experience in production roles, strong organizational skills, and familiarity with Murex MX.3 and ITIL. This role necessitates excellent communication and follow-up, focusing on client operations and production governance.

Qualifications

• Senior experience in production/support-oriented roles.
• Proven experience in incident and problem management.
• Strong organizational and follow-up skills.

Responsibilities

• Manage production incidents end-to-end.
• Structure and track change requests with clients.
• Oversee operational governance to maintain production stability.
• Organize operational initiatives and knowledge-sharing sessions.
• Act as the key contact for production topics.

Skills

Incident management

Problem management

Change management

Crisis management

Organizational skills

Stakeholder communication

Client engagement

Tools

Murex MX.3

ITIL

Job description

We are seeking a Murex Production Manager to lead and govern production support for client environments, ensuring stability, structured operations, and strong client engagement. This role is similar to a Project Manager, with a specific focus on RUN/BAU responsibilities including incident & problem management, change request governance, and client operations coordination.

You will act as the day-to-day owner for production topics—coordinating multiple stakeholders (client, internal Murex teams, IT, and business), driving timely resolution of issues, and ensuring clear communication and follow-up.

Requirements

• Senior/confirmed experience in production/support-oriented roles (e.g., application support management, IT production support, operations governance).
• Proven experience in incident management, problem management, change management, and crisis management in a client-facing environment.
• Strong organizational and follow-up skills: coordination, prioritization, structured tracking, and delivery ownership.
• Comfortable engaging directly with client stakeholders and coordinating across IT and business teams.
• Ability to operate autonomously and proactively, taking ownership of day-to-day operations and client follow-up.
• Nice to have: functional knowledge of Murex MX.3 (generic or module-specific).
• Nice to have: ITIL knowledge/certification.

Key Responsibilities

• Incident & Problem Management: manage production incidents end-to-end—triage, coordination, stakeholder communication, escalation, and ensuring timely resolution and RCA follow-up.
• Change Request Management: structure, track, and coordinate CRs and small evolutions with clients and internal Murex teams, ensuring scope clarity, prioritization, and delivery follow-through.
• Support & Client Operations Governance: oversee run activities and operational governance to maintain production stability, including reporting, operational checkpoints, and service-level follow-up.
• Drive Operational Initiatives: organize and run initiatives such as SME visits, knowledge-sharing sessions, and continuous improvement actions to strengthen client operations.
• Client Relationship & Communication: act as a key point of contact for production topics, ensuring clear, regular communication with client stakeholders and internal teams.
• Coordination & PM Processes: apply project management discipline to production support (coordination, follow-up, staffing alignment, and—where applicable—budget tracking and reporting).