Private Client Manager

Jobtailor; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Belmond in Paris is seeking a seasoned luxury sales professional to manage the sales process for UHNW clients, acting as a trusted contact and driving cross-portfolio revenue through refined clienteling and high-touch service.

You will build strategic relationships across LVMH maisons, organize confidential events, and collaborate with property teams to ensure exceptional guest experiences and sustained growth.

Qualifications

• Experience managing Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) clients with strong selling results.
• Proven ability to develop long-term clienteling strategies driving repeat business and lifetime value.
• Strong network within luxury lifestyle sectors (private aviation, family offices, yacht brokers, luxury brands).
• Excellent interpersonal, presentation, and storytelling skills to represent the brand and its experiences.
• Team player who shares best practices and contributes to regional success.
• Experience hosting high-profile events, private experiences, and client activations.
• Willingness to travel frequently and represent the brand at events and meetings.
• Familiar with B2B distribution and standard commercial B2B strategies.

Responsabilités

• Manage the sales process and act as a key contact for LVMH VIC clients.
• Develop and engage new guests and UHNWIs by providing customized advice and introducing them to Belmond experiences.
• Establish and develop relationships with targeted existing guests to enhance clienteling and cross-portfolio sales.
• Contribute to KPI achievement and follow sales procedures and guidelines.
• Perform 1-1 end consumer activities and after-sales services.
• Plan quarterly sales actions and annual end consumer management plans to exceed revenue goals.
• Maintain close collaboration with property-based sales teams and lead closing efforts from leads.
• Qualify transient sales leads and secure bookings fitting Desirable business parameters.
• Establish partnerships with Private Client leaders and influencers within LVMH maisons to stay front-of-mind.
• Plan educational trips and escort them when necessary.
• Communicate seasonal promotions to support revenue targets, especially in shoulder seasons.
• Utilize selling, negotiating and closing tools to increase B2C conversion in the assigned territory.
• Collaborate with regional teams to develop events aligned with revenue targets and market growth.
• Manage event budgets and measure ROI and brand impact.

Connaissances

UHNW client relations

Luxury sales

Clienteling strategies

Network in luxury sectors

Interpersonal skills

Event hosting

Travel frequently

B2B distribution knowledge

Description du poste

Responsibilities

• Manage the sales process and act as a key contact for LVMH VIC clients.
• Develop and engage new guests and UHNWI within their micro communities by providing customized advice and introducing them to discover the Belmond brand.
• Establish and develop relationships with targeted existing guests to enhance clienteling experience and increase cross portfolio sales achievement.
• Contribute to Belmond’s KPI achievement and apply all sales related procedures and guidelines.
• Perform 1-1 end consumer activities and after sales services.
• Develop a detailed quarterly sales action plan and annual end consumer management plan aimed at achieving and exceeding revenue generation goals.
• Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to date and complete alignment of sales strategies.
• Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient/direct leads.
• Qualify all transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable” business.
• Establish and nurture a partnership relationship with all key contacts, Private Client leaders, decision makers, and influencers within all the LVMH maisons on a regular basis to ensure Belmond remains front‑of‑mind at all times.
• Plan LVMH educational trips to key Belmond destinations as defined in the quarterly / annual sales action plan, and escort these trips if necessary.
• Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.
• Make full use of all selling, negotiating and closing tools to increase B2C conversion ratio from the assigned territory.
• Collaborate with regional sales, marketing, and property teams to develop events that support revenue targets and market growth.
• Manage event budgets effectively, ensuring all initiatives remain within financial guidelines while maximizing return on investment (ROI).
• Evaluate event performance through post‑event analysis, measuring impact on brand awareness, lead generation, and sales outcomes.
• Provide feedback and information about latest market conditions and newest trends to the direct manager.
• Execute an ongoing prospecting plan, adding new active end consumers to the portfolio of B2C.
• Master usage of all available BI tools provided by Power BI, and implement a regular strategic analysis of markets, properties and account performance.
• Acquire a complete understanding of Belmond distribution channels and B2B approach, and work in collaboration with BCOs and PSTs whenever a third party is involved in a B2C booking process.
• Maintain a clean and up‑to‑date database of all owned contacts, ensuring all sales activities are promptly logged into OSC, while analyzing and evaluating direct client productivity (past, current, and future) to support the achievement of individual customer targets.
• Manage expenses through tight control, maintain annual costs within allocated resources.
• Prepare all production and sales reports as requested by the direct manager.
• Maintain a proactive role in social media and support the Corporate Marketing communications plan.
• Attend and actively contribute to regular sales meetings organized by the Divisional Director of Sales, or by the London Corporate team, or by the direct manager.

Requirements

• Demonstrated experience managing and cultivating relationships with Ultra-High-Net-Worth (UHNW) and High-Net-Worth (HNW) clientele. Must possess strong selling skills and results oriented.
• Proven ability to develop long‑term clienteling strategies that drive repeat business and lifetime value.
• Strong network within luxury lifestyle sectors (private aviation, family offices, yacht brokers, luxury brands, etc.)
• Excellent interpersonal, presentation, and storytelling skills to effectively represent the brand and its experiences.
• Act as a team player, sharing best practices from their region and contributing to the team visibility and success.
• Experience hosting high‑profile events, private experiences, and client activations.
• Ability to travel frequently and represent the brand at events, client meetings, and property visits.
• Familiar with B2B distribution and standard commercial B2B strategies.

Core Competencies

Demonstrates expertise in managing relationships with Ultra-High-Net‑Worth and High-Net‑Worth clientele, driving revenue through effective clienteling strategies and event management. Proficient in utilizing BI tools for market analysis and maintaining a robust sales pipeline.