CDI - HIGH END CLIENTELING PROJECT MANAGER (F/M/X)

LVMH; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

LVMH in Paris is seeking a High End Clienteling Project Manager to define and implement international strategy for expanding the High-End client base. You will work across business, analytics and customer experience to maximize performance and ensure excellence in service worldwide.

Based in Paris, you will coordinate with Global, Regional and Local teams to drive activations, events and exclusive experiences while leading cross‑functional projects.

Qualifications

• Master’s degree in business, hospitality, marketing or an equivalent field.
• Minimum 3–5 years of experience in luxury client development or high-end client relations.
• Strong project management and analytical capabilities; able to operate in an international environment.

Responsabilités

• Define High-End commercial objectives and KPIs with regions and units.
• Lead international events and client activations, including VIP experiences.
• Coordinate cross-functional projects and share best practices globally.

Connaissances

Project management

Analytical skills

International collaboration

Independent work

Summarising skills

Formation

Master’s degree (Bac+5) in business, hospitality, marketing or an equivalent field

Description du poste

CDI - HIGH END CLIENTELING PROJECT MANAGER (F/M/X)

As High-End Clienteling Project Manager you will contribute to defining and implementing the international strategy for developing the High-End client base. Working across business, analytics and customer experience, maximizing commercial performance and ensuring excellence in client service internationally. You will work on all High-End Client Activations (HJ events, Villas as well as local events and collection push in store and outside venues).

Based in Paris, you will collaborate closely with Global, Regional, and Local teams to coordinate and follow-up all activations WWD throughout the year.

Job responsibilities

1. Business Strategy & Performance Analysis

• Define High-End commercial objectives and KPIs in collaboration with the regions and Business Units.
• Analyse sales performance and client data to identify opportunities for growth, client acquisition and cross-selling.
• Consolidate results, manage reporting and make strategic recommendations to management.
• Lead international initiatives for the recruitment, retention and development of High-End clients.
• Develop dedicated programmes for clients and ECM (Top Clients, Grands Vendeurs, exclusive experiences).
• Define client service standards and protocols and support their implementation internationally.

3. Management of International and Local High-End Events

• Define event targeting strategies and commercial objectives with the regions and Business Units.
• Define client journeys and experiences according to client segments and event types.
• Oversee event preparation and follow-up, ensuring alignment between business objectives and the client experience.
• Oversee sales and special-order follow-up, analyse results and identify opportunities for improvement.

4. Cross-Functional Coordination & Strategic Projects

• Lead strategic projects aimed at strengthening client development and commercial performance. Share best practices globally
• Develop management and tracking tools in collaboration with CRM, Business Analysis, regional and Business Unit teams.

Profile

• Master’s degree (Bac+5) in business, hospitality, marketing or an equivalent field
• Minimum 3/5 years of experience in luxury client development or high-end client relations, ideally within Luxury sectors.
• Strong business mindset, excellent project management skills and solid analytical capabilities.
• Ability to work independently, proactive mindset, strong summarising skills and confidence in an international environment.

Additional information

Promoting diversity in all its forms, Christian Dior Couture has been committed since 2013 to an initiative supporting the employment of people with disabilities.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.