Patient Services Lead — Front Desk & Scheduling

Fenway Community Health; Ambrus; On-site; EUR 42,000 - 49,000; Full time

Job summary

Fenway Health in Boston, MA seeks a Patient Services Supervisor to oversee reception, patient registration, and scheduling, ensuring excellent service and accurate documentation.

You will manage daily operations, balance cash, train staff, and maintain confidentiality while coordinating with clinical teams and caring for diverse patients. This role includes opening/closing the receptionist station and handling insurance data and appointment reminders.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and communication skills.
• Strong computer skills and ability to handle cash/transactions.
• Ability to work with diverse populations and maintain confidentiality.
• Experience with scheduling and patient registration is a plus.

Responsibilities

• Greet clients in a welcoming, professional manner.
• Schedule appointments and manage patient flow.
• Register patients and collect co-pays with accurate documentation.
• Maintain patient confidentiality and handle cash with audit procedures.
• Open/close reception and supervise daily operations.
• Refer complex inquiries to supervisor as needed.

Skills

Customer service

Communication

Telephone handling

Team collaboration

Confidentiality

Problem solving

Education

High School Diploma

Bachelor’s Degree (preferred)

Tools

Medical Manager

Logician

Job description

Fenway Health in Boston, MA seeks a Patient Services Supervisor to oversee reception, patient registration, and scheduling, ensuring excellent service and accurate documentation.

You will manage daily operations, balance cash, train staff, and maintain confidentiality while coordinating with clinical teams and caring for diverse patients. This role includes opening/closing the receptionist station and handling insurance data and appointment reminders.