Patient Communications & Scheduling Specialist

SEES Management Solutions; Poitiers; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Generous PTO allowance

Holiday Pay

Health, Dental & Vision

Life Insurance

Short-term disability

Long-term disability

401k with discretionary match

Uniform Allowance (clinic only)

Professional Development

Job summary

SEES Management Solutions in Poitiers, France, seeks a Patient Communications Representative I to enhance patient experience in our Call Center. You will be the welcoming voice for patients and help manage scheduling and inquiries.

Responsibilities include verifying patient and insurance data, understanding referral/authorization needs, guiding patients through billing policies, and maintaining HIPAA confidentiality. EHR experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Positive attitude and a love for helping others!
• Prior experience in a fast-paced medical office and in electronic health record preferred.

Responsibilities

• Always positive and friendly with patients, co-workers and anyone who calls.
• Verifies patient information and confirms insurance information and referral status.
• Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed.
• Registers patients correctly in the computer, providing consistency for patient listing and billing information.
• Answers general questions for patients following established guidelines.
• Assists with answering and triaging incoming telephone calls and routing them accordingly.
• Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide.
• Answers questions regarding insurance billing and office financial policies.
• Assists patients as needed and provides the highest level of customer service.
• Maintains confidentiality of medical records and patient information in accordance with HIPAA.
• Performs regular schedule optimization.

Skills

Patient Experience

Excellent Communication Skills

Teamwork

Professionalism

Drive for Results

Focus on Efficiency

Forward-thinking

Continues Learning

Problem Solving

Education

High school diploma or equivalent

Job description

SEES Management Solutions in Poitiers, France, seeks a Patient Communications Representative I to enhance patient experience in our Call Center. You will be the welcoming voice for patients and help manage scheduling and inquiries.

Responsibilities include verifying patient and insurance data, understanding referral/authorization needs, guiding patients through billing policies, and maintaining HIPAA confidentiality. EHR experience is preferred.