PATIENT REGISTRATION SPEC

Covenant Health; Ambrus; On-site; EUR 29,000 - 45,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan assistance

Certification bonuses

Leadership development programs

Job summary

Covenant Health in Tennessee seeks a Patient Registration Specialist to coordinate centralized scheduling for outpatient diagnostics and procedures. You will verify benefits, obtain pre-certifications, and handle registrations with accuracy, balancing patient needs and payer requirements.

The role requires data entry precision, cash handling, and strong communication while maintaining confidentiality and smooth clinic flow. PRN/OCC hours apply.

Qualifications

• 1 year hospital or financial setting experience or 3 years of total customer service experience.
• High school diploma or GED; Bachelor’s degree preferred in a related field.
• Ability to collect and verify patient information and schedule efficiently.

Responsibilities

• Coordinate centralized scheduling of outpatient diagnostics and procedures.
• Verify benefits and obtain pre-certification from payers.
• Collect co-payments/deposits and generate receipts for posting to accounts.
• Maintain patient confidentiality and accurate documentation in records.
• Explain treatment, billing policies and advance directives to patients.
• Escalate scheduling or registration issues and support care coordination.

Skills

Customer service

Data entry

Communication skills

Education

High school diploma or GED

Bachelor's degree in a related field

Tools

HBOC scheduling system

SMS financial system

DeRoyal

Account Link

Medifax

Job description

Fort Sanders Regional Overview

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise and advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures and advanced orthopedic care.

Overview

Patient Registration Specialist

PRN/OCC, Variable Hours, Day Shift

Fort Sanders Regional Overview

Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise and advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures and advanced orthopedic care. Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “ Top 150 Places to Work in Healthcare .” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses and leadership development programs.

Position Summary

Coordinates the centralized scheduling of all outpatient diagnostic and surgical procedures. Accurate collection and data entry of the required financial and demographic information for all patients registered to our facility. Ensures verification of benefits and pre-certification requirements are met prior to scheduled appointment/admission. Follows up as necessary on all urgent or unscheduled registrations to ensure consistency in the process. Establishes controls so unscheduled patients understand and receive accurate information on their patient liability.

Responsibilities

• Collects co-payments/deposits based on verification information obtained, generates receipts to the payer and delivers all cash transactions to the cashier for proper posting to the patient account.
• Maintains strict confidentially of patient information.
• Recommends to the Coordinator updates to existing policies and procedures that support our values and are intended to increase efficiency and promote data integrity.
• Notifies the Financial Counselor immediately upon scheduling or registering any potential self pay, worker’s compensation patient or any non-covered procedures.
• Makes patient type changes based on information given from Medical Records Staff and/or Care Coordinators, ensuring documentation is present in the medical record to support the change.
• Ensures all reservations are properly documented to support departmental statistics. Enters faxed reservations into the HBOC scheduling system.
• Schedules operative and diagnostic procedures utilizing the HBOC scheduling system. Documents each scheduled procedure/event with detailed information. Notifies departments of any special resources required for procedure/event.
• Verifies insurance benefits and obtains pre-certification from various third‐party payers. Has extensive knowledge of insurance plan requirements. Provides necessary documentation to DHS and Med Assist staff for patients potentially in need of financial assistance or TennCare enrollment.
• Efficiently gathers all demographic, medical and financial information for scheduling, registration and verification of patient accounts utilizing the HBOC computer system to record data. Enters verification and pre-certification notes into SMS financial system as a cross reference.
• Participates with clinical and care management areas to address opportunities to improve overall collections and cash flow.
• Analyzes claims denial data for opportunities to achieve improved collections, enhance relations with insurance companies and physician practices and improve workflow process.
• Reports pertinent procedural changes/updates to appropriate leadership.
• Professionally deals with patients, physicians, visitors and other hospital staff members.
• Demonstrates ability to keep abreast of regulatory and insurance requirements ensuring that changes are incorporated in daily job functions.
• Assures the registration process is handled in a professional manner, maintaining registration accuracy rate of 95 to 100 percent.
• Explains a variety of necessary information to the patient/family member, such as: consent for treatment, advance directives, medical/financial release, deposit requirements, billing and payment polices and advanced beneficiary notices.
• Recognizes situations that necessitate supervision, seeking appropriate resources.
• Directs, escorts and/or provides wheelchair assistance to the patient upon completion of the registration process to the appropriate nursing unit or diagnostic testing area.
• Performs pre‑registration process by utilization of phone and mail techniques, advising the patient during the conversation of any co-pay or deductible amounts due upon admission.
• Maintains an accurate bed board, utilizing the computerized bed tracking system, so wait times for admitted patients are kept to a minimum.
• Coordinates with Nursing Services the flow of inpatient and observation patient admissions.
• Displays competence in use of all Information Computer Systems that supply information regarding patient registration and scheduling (DeRoyal, HBOC, Account Link and Medifax).
• Updates schedules daily of unexpected procedures, cancellations or changes and communicates with all individuals affected by revisions.
• Shows initiative to cross‑train in all duties related to scheduling, registration, verification and pre-certification.
• Prepares the patient account folder by scanning all vital registration/scheduling/verification documents into the optical imaging system. Examples of documents: insurance cards, financial agreements, ER charge sheets, verification sheets, pre-certification letters and physician orders. Will also index the document(s) using the optical scanning system, placing the document(s) in the correct electronic file folder.
• Demonstrates the ability to handle varying tasks and setting priorities.
• Activates manual systems for computer network downtime, printing schedules in advance when necessary. Notifies leadership of unscheduled downtime occurrences.
• Coordinates scheduling of classrooms for meetings, conferences etc., ensuring confirmation is provided for the correct date and time.
• Follows policies, procedures and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

Non specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience

One (1) year experience in a hospital or financial setting OR minimum three (3) years of total customer facing/customer service experience required.

Licensure Requirement

None