PATIENT SCHEDULE COORD

Covenant Health; Hours; On-site; EUR 28,000 - 36,000; Full time

Job summary

Covenant Health Oncology Group is seeking a Patient Schedule Coordinator to manage referrals to seven locations, assemble medical records, and coordinate first appointments. You will verify patient demographics and insurance data, interact with providers and patients, and ensure timely intake in alignment with clinic guidelines.

The role emphasizes professional communication, use of oncology terminology, and collaboration with office staff and partner providers to optimize care coordination.

Qualifications

• Experience in a medical setting or high volume customer call center.
• Knowledge of medical terminology.
• Strong communication skills.

Responsibilities

• Receives and consistently documents new patient referrals from multiple channels according to department processes.
• Triage referrals with medical staff and obtain medical records and test results for coordination.
• Collects, organizes, and verifies patient’s demographic and insurance benefits data in registration systems (eCare, STAR, Mosaiq).
• Effectively communicates with referring providers, clinical staff, multidisciplinary colleagues, patients and others.
• Reviews clinic schedules to fill all available appointment slots according to guidelines.
• Prepares and provides patient instructions and appointment details orally and in writing.
• Explains and provides new patients with new patient packets by preferred delivery method.
• Demonstrates effective and professional communication skills and call handling, including diffusing upset/distressed customers.
• Demonstrates knowledge of medical terminology.
• Follows policies, procedures, and safety standards; completes required education; works toward goals and participates in quality initiatives.
• Performs other duties as assigned.

Skills

Communication skills

Medical terminology

Call center experience

Education

Bachelor’s degree preferred

Tools

eCare

STAR

Mosaiq

Job description

Overview

Patient Schedule Coordinator, Administration

Full Time, 80 Hours Per Pay Period, Day Shift

Covenant Oncology Group Overview

Covenant Health Oncology Group is part of the region’s largest cancer-fighting network, with more imaging centers, more board-certified physicians and surgeons, and more cancer and radiation centers closer to where you call home. All Covenant Oncology Group practices are committed to excellence and ongoing quality improvement.

Covenant Oncology Group is a leader in medical oncology services and provides patients access to all proven, drug-based treatments and the latest clinical trial medicines. Our team of board-certified, fellowship-trained medical oncologists and certified advanced practice providers deliver on-site care and treatment, including chemotherapy, immunotherapy, targeted therapy, and hormone therapy, at affiliated infusion centers throughout our region.

Position Summary

The Oncology/Hematology Patient Schedule Coordinator (PSC) manages the receipt of referrals to Thompson Oncology Group’s physicians: Hematologist/Medical Oncologists and Gynecologic Oncologists, at seven locations via multiple channels. The PSC locates, assembles, and assesses the patient’s medical records to screen for appropriateness and urgency in conjunction with the medical staff, then completes the assigned intake processes while working with patients, our office staff teams, our partner providers, and others as necessary to coordinate and schedule the patient’s first appointment within defined timelines. The Patient Schedule Coordinator obtains reliable patient contact information, coordinates the insurance verification, and prepares the patient for the first visit then processes both outgoing and incoming new patient paperwork.

Responsibilities

• Receives and consistently documents new patient referrals from multiple channels according to department processes.
• Triage referrals in conjunction with the medical staff according to workflow algorithms and initiates processes to obtain medical records and all pertinent information to ensure optimal care coordination (medical records, test results, etc.).
• Collects, organizes, and verify patient’s demographic and insurance benefits data to document accurately, including record set-up, in the registration systems (eCare, STAR, Mosaiq).
• Effectively and appropriately communicates with referring providers, clinical staff, multidisciplinary colleagues, patients and other parties.
• Reviews clinic schedules to fill all available appointment slots accurately and in accordance with established clinic-specific guidelines.
• Prepares and provides patient instructions and appointment details orally and in writing as defined by department guidelines.
• Explains and provides new patients with new patient packets per their preferred delivery method in keeping with department guidelines (MedChat, eMail, direct download from website, or mail).
• Demonstrates effective and professional communication skills and call handling, including diffusing upset/distressed customers.
• Demonstrates knowledge of medical terminology.
• Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.
• Performs other duties as assigned.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a Bachelor’s degree in a directly-related field from an accredited college or university.

Minimum Experience

Experience in a medical setting or high volume customer call center.

Licensure Requirement

None