Oncology Scheduling Coordinator

Covenant Health; Hours; On-site; EUR 28,000 - 36,000; Full time

Job summary

Covenant Health Oncology Group is seeking a Patient Schedule Coordinator to manage referrals to seven locations, assemble medical records, and coordinate first appointments. You will verify patient demographics and insurance data, interact with providers and patients, and ensure timely intake in alignment with clinic guidelines.

The role emphasizes professional communication, use of oncology terminology, and collaboration with office staff and partner providers to optimize care coordination.

Qualifications

• Experience in a medical setting or high volume customer call center.
• Knowledge of medical terminology.
• Strong communication skills.

Responsibilities

• Receives and consistently documents new patient referrals from multiple channels according to department processes.
• Triage referrals with medical staff and obtain medical records and test results for coordination.
• Collects, organizes, and verifies patient’s demographic and insurance benefits data in registration systems (eCare, STAR, Mosaiq).
• Effectively communicates with referring providers, clinical staff, multidisciplinary colleagues, patients and others.
• Reviews clinic schedules to fill all available appointment slots according to guidelines.
• Prepares and provides patient instructions and appointment details orally and in writing.
• Explains and provides new patients with new patient packets by preferred delivery method.
• Demonstrates effective and professional communication skills and call handling, including diffusing upset/distressed customers.
• Demonstrates knowledge of medical terminology.
• Follows policies, procedures, and safety standards; completes required education; works toward goals and participates in quality initiatives.
• Performs other duties as assigned.

Skills

Communication skills

Medical terminology

Call center experience

Education

Bachelor’s degree preferred

Tools

eCare

STAR

Mosaiq

Job description

Covenant Health Oncology Group is seeking a Patient Schedule Coordinator to manage referrals to seven locations, assemble medical records, and coordinate first appointments. You will verify patient demographics and insurance data, interact with providers and patients, and ensure timely intake in alignment with clinic guidelines.

The role emphasizes professional communication, use of oncology terminology, and collaboration with office staff and partner providers to optimize care coordination.