Partner Success Manager

Jobtailor; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Okali is seeking an experienced Account Manager to support partners through onboarding, adoption, renewals, and wind-down when needed. You will be the primary liaison across the commercial lifecycle and collaborate with product, finance, legal, and operations to ensure smooth collaborations.

You will lead cross-functional projects, articulate regulatory frameworks, and build trust-based relationships with senior stakeholders, while optimizing contracts and billing terms.

Qualifications

• 4+ years in Account Management, Customer Success or Partnership Management in regulated/technical sectors.
• Experience leading complex cross-functional projects in high-growth environments.
• Rigorous, analytical, and able to simplify complex topics for diverse stakeholders.
• Excellent written organization across projects, timelines, and contracts with clear priorities.
• Strong interpersonal skills with senior stakeholders and ability to build trust-based relationships.

Responsabilités

• Onboard and manage partners from collaboration to wind-down where applicable.
• Serve as primary contact for agents throughout the commercial lifecycle.
• Lead cross-functional projects between Okali and partners; steer committees.
• Explain products and regulatory framework; drive product adoption and renewals.
• Negotiate contracts and billing terms; track needs, feedback, and bugs with teams.
• Build dashboards and activity reports; centralize information and governance.

Connaissances

Account Management

Partnership Management

Cross-Functional Project Leadership

Contract Management

Customer Success

Outils

Dashboard Creation

Activity Reporting

Description du poste

• Support partners/Agents throughout their collaboration with Okali, from onboarding through, where applicable, the wind-down phase
• Serve as the Agent’s primary point of contact throughout the commercial lifecycle
• Lead projects between Okali and its partners and facilitate regular steering committees
• Build lasting, trust-based relationships and explain products and the regulatory framework
• Drive product adoption, migration plans, and participate in renewal negotiations
• Act as the reference point for contracts and financial terms, including billing follow-up
• Build dashboards and activity reports
• Communicate and track needs, feedback, and bugs with the technology, operations, finance, and legal teams
• Centralize information, organize governance, and elevate decisions requiring arbitration

Requirements

• 4+ years of experience in Account Management, Customer Success, or Partnership Management, ideally in a regulated and technical sector such as SaaS or Fintech
• Strong experience leading complex, cross-functional projects in a demanding, high-growth environment
• Rigorous, analytical, and able to synthesize information, with the ability to simplify complex topics for diverse stakeholders
• Excellent written organization skills across projects, timelines, and contracts, with a strong sense of priorities
• Strong interpersonal skills with senior stakeholders and the ability to build lasting, trust-based relationships
• Pragmatic, collaborative, and solution-oriented mindset

Core Competencies

Demonstrates expertise in Account Management and Partnership Management within regulated sectors, with a focus on leading cross-functional projects and building trust-based relationships. Proficient in synthesizing complex information and managing contracts and financial terms effectively.

Highest-signal resume keywords

• Account Management
• Partnership Management
• Cross-Functional Project Leadership
• Contract Management
• Customer Success

ATS Optimization Keywords

Soft Skills

• Interpersonal Skills
• Analytical Skills
• Organizational Skills
• Collaborative Mindset
• Solution-Oriented Approach

Industry Keywords

• SaaS
• Fintech
• Regulatory Framework
• Product Adoption
• Billing Management

Tools & Technologies

• Dashboard Creation
• Activity Reporting