Paris Luxury Concierge — Front-of-House & Guest Experience

Mandarin Oriental; Paris; Presencial; EUR 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13th month salary

Public transport reimbursement

Mutual insurance 60% covered

Descripción de la vacante

Mandarin Oriental Paris is seeking a dedicated Concierge to join the Front of the House team. The role focuses on delivering Palace service to guests and colleagues, while maintaining guest satisfaction and upholding the hotel's luxury standards.

Based at Mandarin Oriental Paris, the Concierge will be creative in responding to guest needs and requests, contributing to loyalty and brand representation in a premier Parisian setting.

Formación

• Similar experience in an establishment of the same category.
• Courtesy, rigor, and discretion.
• Excellent interpersonal skills, enthusiasm, and dynamism.
• Curiosity, knowledge of Paris and its cultural news.
• Excellent presentation.
• Flexibility and availability.
• Fluent English.

Responsabilidades

• Supervise the porters, and valet drivers and daily follow-up.
• Monitor the clients during their stay and manage any complaints.
• Maintain and strengthen relationships with our service providers.
• Contribute to customer loyalty.
• Guarantee service quality and compliance with MOHG standards and procedures.
• Represent the Mandarin Oriental brand.

Conocimientos

Fluent English

Customer service

Interpersonal skills

Courtesy and discretion

Descripción del empleo

Mandarin Oriental Paris is seeking a dedicated Concierge to join the Front of the House team. The role focuses on delivering Palace service to guests and colleagues, while maintaining guest satisfaction and upholding the hotel's luxury standards.

Based at Mandarin Oriental Paris, the Concierge will be creative in responding to guest needs and requests, contributing to loyalty and brand representation in a premier Parisian setting.