Paris-based Partner Success Lead - Onboarding & Adoption

BOARD Deutschland GmbH; Paris; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Board International is seeking a Partner Success Manager to join our Paris team. You will onboard and enable partners, manage resources, and drive ongoing health of Board solutions for customers.

You will collaborate with Customer Success, Professional Services, and Sales to grow partner competence and support joint account strategies. Travel may be required as part of partner engagement.

Qualifications

• Experience working with enterprise software customers, partners, or consulting organisations in partner success, customer success, consulting, professional services, account management, or related client-facing roles.
• Strong relationship-management skills, with the ability to build credibility with both business and technical stakeholders.
• Ability to translate business objectives into structured success plans and measurable actions.
• Commercial awareness and understanding of how technology partners create value for customers.
• Experience coordinating multiple stakeholders in a complex, international environment.
• Proactive approach to identifying risks, resolving challenges, and creating opportunities for improvement.
• Strong communication, presentation, facilitation, and stakeholder-management skills.

Responsibilities

• Onboard, enable, and manage partner resources to deploy and drive customer adoption of Board solutions.
• Serve as main partner contact for platform challenges; coordinate with Customer Success and Professional Services.
• Grow partner skills and competency on the Board platform and PRIME implementation.
• Collaborate with account teams to execute on the client strategy and connect partners to Board teams.
• Monitor partner certifications and project experience; solicit customer feedback.
• Lead partner check-ins and progress reviews; support joint customer success outcomes.
• Coach partners to develop delivery models and change-management frameworks.
• Mediates to resolve technical issues and escalations with partners and customers.
• Promote best practices and use of Board PRIME implementation methodology.

Skills

Relationship management

Stakeholder management

Communication

Data-driven decisions

French and English

Job description

Board International is seeking a Partner Success Manager to join our Paris team. You will onboard and enable partners, manage resources, and drive ongoing health of Board solutions for customers.

You will collaborate with Customer Success, Professional Services, and Sales to grow partner competence and support joint account strategies. Travel may be required as part of partner engagement.