Operations Manager

Nabla; Paris; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

JUST in Paris HQ is hiring an Operations Manager for a permanent, full-time role. You’ll join a small two-person ops team and work cross-functionally with tech, product, sales, and leadership to drive onboarding, data-driven insights, and strategic initiatives that shape our operations and growth.

You’ll focus on merchant onboarding, CRM-driven projects (Hubspot), and streamlined processes through no-code/low-code solutions, delivering tangible impact on the customer journey and business

Qualifications

• Onboard and support merchants with a client-centric approach.

Responsabilités

• Onboard and support new merchants, ensuring a smooth onboarding experience.
• Contribute to cross-functional strategic projects across the company.
• Streamline and automate processes using no-code/low-code tools.

Outils

Hubspot

Description du poste

Permanent & full time contract

From 0 to 3 years at either start up or tech company

Location: Paris HQ

Hey you,

Today, JUST offers a plug-and-play checkout experience that combines a high-performance, fast checkout with marketing triggers, enabling merchants to increase revenues and margins by an average of 10-15%.

With over 500 merchants onboarded in France and more than 1 million users, we’re now extending operations to the UK to drive innovation that will impact millions of consumers and brands worldwide.

Yes, we’re on a mission to reshape the entire customer journey and make shopping simple, smart, and social.

Our ambition is to serve a new generation of consumers for the next several decades, as PayPal did 30 years ago. But our vision goes beyond checkout: we draw inspiration from social commerce innovations in China.

We believe the future of shopping lies in seamless experiences that merge simplicity, personalization, and social interaction. This will empower consumers to make purchases effortlessly, track orders, receive fast refunds, enjoy personalized shopping experiences, and even engage in real-time shopping with friends.

"Becoming the new standard of shopping for the next decades" isn’t just a tagline—it’s our commitment to the future.

Join us on our mission to make shopping simple, smart, and social.

Here’s our landing page… take a look : getjust.eu

Can you do it?

At JUST, our mission is to change the way e-commerce operates by delivering a seamless, checkout experience that rivals the best in the industry. As an Operation Manager, you’ll play a key role in driving this transformation by supporting merchants in their daily needs, leading smooth onboarding experiences, analyzing data to uncover insights, and driving strategic projects that shape the future of our operations.

Join us as an Operation Manager and be at the forefront of reshaping online shopping for merchants and consumers alike.

What is the focus of the role?

You’ll be joining a small but tight-knit team of two (Head of Ops + Operations Manager), where collaboration and team spirit are at the core of how we work.

This is a highly strategic position: you’ll be right in the middle of the action, working closely with every department — from tech and product to sales and leadership. It’s the perfect role for someone with an entrepreneurial mindset who wants to learn fast, take ownership, and have a tangible impact on the growth of the company.

• Onboard and support new merchants in adopting and using JUST effectively, combining both technical expertise and direct client interaction to ensure a smooth and impactful experience.
• Contribute to cross-functional strategic projects across the company, whether on our CRM (Hubspot), our billing system, our recruitments or any other key initiatives.
• Streamline and automate processes for all teams (no-code, low-code)

You and your approach to the role?

• Client-Centric: A good chunk of your role is customer facing, you understand the importance of maintaining a positive relationship with new clients post-sale. You’re someone who can manage the onboarding process efficiently.
• Excellent Communicator: You have the ability to explain complex solutions in simple, persuasive ways. Whether pitching JUST’s value to prospects or delivering a smooth onboarding experience, your communication is clear, concise, and impactful.
• Team Player: While you excel individually, you also know the value of working cross-functionally with marketing, product, and account management teams. You're open to feedback and believe in continuous improvement.
• Data-Driven: You rely on data and insights to guide decisions, measure success, and continuously refine your approach.
• Innovative Problem-Solver: You think outside the box to identify creative, effective solutions that push boundaries and deliver value.
• Proactive and Hands-On: Thie thrive in a fast-moving environment, eager to take ownership of new challenges and seize opportunities as they arise.

Preferred experience

If you have experience in a similar role, that’s great! If not, no worries, this is a highly versatile position. What matters most is the right mindset and the motivation to make an impact.

What’s next?

What are we looking for?

Don't hesitate to share any questions you may have in mind while sending us your application. If you're wondering about it, we should probably share more info in here.

We'll get back to you within a week. No matter our decision, you will hear from us.

What’s the process like:

• The Screening Interview: 30-minute video call to better understand where you at right now, how you project yourself in the future, and how it all relates to JUST’s path. It's also during this first step that we talk about your salary expectations.
• The Who interview: A 45 minutes to 1 hour interview with members of the team related to the job you’d be applying for, to learn more about you as a person, your motivations, and your past experiences. Our goal is to understand who is applying to JUST.
• The Focused interview : Our Focused Interview is your chance to showcase how well your skills, experience, and values align with the role. This interview takes a deeper dive into the specific outcomes and competencies we’re looking for, going beyond a traditional job description. You’ll meet with team members who want to understand (i) your technical and (ii) behavioral skills, as well as (iii) how you align with our company culture. It’s designed to ensure that both you and the position are the perfect fit for one another. Think of it as the final step in making sure this opportunity is the right one for you, and a chance to highlight what makes you the best choice.This step may include a little business case to prepare.
• Founder call: 30-minute discussion with one of JUST's founders around vision, mission, and culture.
• Reference calls: Once we reach the founder call, we’ll get back to you asking for a couple of contacts to serve as references for JUST.

We’ll get back to you as quick as we can after each steps. Our process usually last over 2 Weeks.

How long until you get back to me?

Once we receive your application, we’ll review it and get back to you within 5 working days.

After each step of the interview process, you’ll receive feedback via email within 1 working day.

If you don’t hear from us in time, feel free to nudge us with an email.