Operations & Application Support Engineer - freelance

Netcompany1; Strasbourg; Hybride; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Netcompany in Strasbourg seeks an IT Operations professional to ensure production system stability, performance, and security. You will provide L2 incident support, monitor health with observability tools, and coordinate with DevSecOps, DBAs, and architects to maintain service continuity.

The role requires Linux/Unix expertise, Kubernetes experience, and strong English communication. Onsite/Hybrid in Strasbourg with ~40% on-call duties, offering a diverse global project environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of experience in IT operations, application support, or systems support, including at least 2 years in an L2 support role.
• Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Hands‑on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
• Working knowledge of CI/CD pipelines, configuration management, and automation practices.
• Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
• Excellent communication skills in English, French is an advantage.
• Strong analytical, troubleshooting, documentation, and problem‑solving skills.
• Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.

Responsabilités

• Maintain operational stability, availability, performance, and security of production systems.
• Provide L2 support by investigating and resolving incidents and service requests within SLAs.
• Monitor health using observability and monitoring tools, respond to alerts.
• Execute maintenance to ensure service continuity and compliance.
• Support change, release, and deployment activities including validation and rollback planning.
• Maintain runbooks, documentation, and incident records.
• Collaborate with DevSecOps, DBAs, Architects, and stakeholders.
• Support middleware, APIs, identity management, web infra, and CMS platforms.

Connaissances

ITIL processes

Linux/Unix

Container platforms

CI/CD pipelines

APIs/middleware

English proficiency

Formation

Bachelor's degree in Computer Science or related field

Outils

Kubernetes

Monitoring platforms

Description du poste

Responsibilities

• Ensure the operational stability, availability, performance, and security of production systems across all environments.
• Provide second-level (L2) support by investigating and resolving incidents, service requests, and technical problems within agreed service levels.
• Monitor application and infrastructure health using observability and monitoring tools, proactively responding to alerts and events.
• Execute corrective, preventive, adaptive, and maintenance activities to ensure service continuity and compliance with operational standards.
• Support change, release, and deployment activities, including deployment validation, rollback planning, and testing.
• Maintain operational documentation, runbooks, knowledge articles, and incident records.
• Collaborate with cross-functional teams including DevSecOps, Database Administrators, Architects, and operational stakeholders.
• Support middleware and integration platforms, including APIs, messaging systems, identity management solutions, web infrastructure, and content management platforms.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Minimum 3 years of experience in IT operations, application support, or systems support, including at least 2 years in an L2 support role.
• Strong understanding of ITIL service management processes, including Incident, Problem, Change, Release, and Knowledge Management.
• Hands‑on experience with Linux/Unix environments, container platforms, and monitoring/observability tools.
• Working knowledge of CI/CD pipelines, configuration management, and automation practices.
• Experience supporting APIs, middleware, integration platforms, identity and access management solutions, or web technologies.
• Excellent communication skills in English, French is an advantage.
• Strong analytical, troubleshooting, documentation, and problem‑solving skills.
• Relevant certifications such as ITIL Foundation, Linux Administration, Kubernetes, or equivalent are advantageous.

Work Arrangement: Onsite/Hybrid in Strasbourg only. Around 40% on-call services are expected.

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well‑experienced professionals, on challenging, large‑scale projects that directly impact millions of citizens around the globe, then this is the place to be!

By joining Netcompany, you will be an integral part of a distinguished team of tech enthusiasts working for international projects, primarily within the European Institutions market, with a unique opportunity to shape the future of digital services in an environment that values ideas and fosters growth.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: https://netcompany.com/cv-submission-privacy-notice/