Mandarin-Speaking Student Experience Associate - Remote

Jobgether SRL; France; Remote; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Fully remote environment

40-hour work week

Global collaboration

Professional development

Job summary

Jobgether SRL seeks a fully remote Student Experience Associate to support Mandarin-speaking students and families across their academic journey. You will act as the main contact for questions, guidance, and ongoing support, coordinating with academics, product, admissions, and sales teams.

You will tailor onboarding, manage administrative tasks, and ensure a high-quality student experience while collaborating across time zones and languages.

Qualifications

• Fluent written and spoken Mandarin and English, with the ability to communicate clearly and professionally with students, parents, and internal stakeholders.
• Genuine enthusiasm for supporting students and families throughout their academic journey.
• Strong interpersonal skills and the ability to build rapport, trust, and productive relationships with diverse stakeholders.
• Excellent problem-solving abilities, with a practical, solution-focused approach to student and family needs.
• Ability to work independently, prioritize effectively, and manage multiple responsibilities in a remote environment.
• Strong adaptability and a willingness to learn new systems, processes, and technologies quickly.

Responsibilities

• Provide high-quality, personalized support to Mandarin-speaking students and parents, helping create positive academic outcomes and a strong overall student experience.
• Respond promptly and effectively to student and family questions, providing solutions that consider individual goals, academic performance, and potential barriers.
• Build and maintain strong relationships with students and parents through regular check-ins and proactive communication.
• Serve as a primary point of contact using communication channels such as WhatsApp, email, and Zoom.
• Manage administrative processes including subject changes, withdrawals, and re-enrolments.
• Maintain accurate information across administrative and educational systems and become proficient in the tools required to support students effectively.
• Lead and continuously improve student and parent onboarding processes.
• Organize orientation sessions for new students and conduct check-in calls with students and families throughout the academic year.
• Adapt onboarding and orientation processes for Mandarin-speaking families and the Chinese market, incorporating feedback from families and internal teams.
• Collaborate with academic, product, admissions, sales, and other teams to identify and resolve student-related challenges.
• Contribute to projects and initiatives designed to improve the efficiency, scalability, and quality of student support systems.
• Identify opportunities to improve processes and proactively contribute ideas that enhance the student and family experience.

Skills

Mandarin language

English language

Empathy

Communication

Organization

Problem solving

Team collaboration

Time management

Job description

Jobgether SRL seeks a fully remote Student Experience Associate to support Mandarin-speaking students and families across their academic journey. You will act as the main contact for questions, guidance, and ongoing support, coordinating with academics, product, admissions, and sales teams.

You will tailor onboarding, manage administrative tasks, and ensure a high-quality student experience while collaborating across time zones and languages.