CHINESE GUEST EXPERIENCE COORDINATOR (H/F)

UMS Uvea Marine Services; France; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading luxury cruise company is seeking a Chinese Guest Experience Coordinator to enhance the cruise experience. You will act as a key liaison for guests, coordinate service delivery among teams, and ensure satisfaction through personalized interactions. The ideal candidate has at least 3 years in the luxury tourism industry and is fluent in Chinese, with knowledge of French or Spanish being a plus.

Formación

• Minimum 3 years of experience in the Palace/5* hotel or luxury tourism industry.
• Knowledge of luxury service standards.
• Soft skills: dynamic, organized, adaptable, interpersonal skills.

Responsabilidades

• Ensure PONANT components that make the cruise unique are delivered.
• Relay information between operational teams and guests.
• Identify guest complaints and propose solutions.

Conocimientos

Dynamic

Organized

Adaptable

Interpersonal skills

Educación

Minimum 3 years in luxury tourism

Knowledge of luxury service standards

Descripción del empleo

CHINESE GUEST EXPERIENCE COORDINATOR (H/F)

CHINESE GUEST EXPERIENCE COORDINATOR (H/F)

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Direct message the job poster from UMS Uvea Marine Services

A shipping company based in Wallis and Futuna in the South Pacific, UVEA MARINE SERVICES (UMS) has been recruiting for the French Company PONANT for some twenty years. A leader in polar expeditions, respectful of the environment and an expert in luxury cruises, PONANT pays particular attention to the outfitting of its ships.

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Job Description

• Ensure that PONANT components which make the cruise unique are delivered by the teams => Coordinates efforts among different teams, communicates information, schedules events, and federates the progress of initiatives to achieve specific goals.
• Be a privileged contact for guests in order to glean feedback from them or to assist with their needs or questions.

Main Tasks

• Relay information between operational teams and guests, ensuring seamless communication across departments (housekeeping, food and beverage, front desk).
• Act as the liaison between guests and ship crew, addressing inquiries, feedback, and special requests.
• Develop materials and ensure accurate distribution of information through the PONANT App and other channels.

Problem Resolution & Quality Standards:

• Identify guest complaints, propose solutions, and follow up on corrective actions with the Hotel Manager.
• Analyze guest feedback through surveys and comments to uphold PONANT quality standards.
• Initiate proactive measures to prevent non-conformities and ensure compliance with charters and operational requirements.

Personalization & Experience Coordination:

• Promote onboard services and local offerings, using storytelling to enhance guest experiences.
• Coordinate special requests (VIP services, celebrations, solo traveler needs) with the appropriate departments.
• Participate in entertainment activities and public relations events, including welcome cocktails and guest dinners, alongside the Cruise Director.

Program & Excursion Support:

• Assist the Cruise Director in organizing daily programming, lectures, and information events.
• Accompany guests on shore excursions, assisting guides and ensuring adherence to schedules.
• Collaborate with hotel services to confirm dietary requirements and room preparations for special requests.

Profile

Minimum 3 years of experiences in the Palace/ 5* hotel or luxury tourism industry

Knowledge of luxury service standards

Softskills: dynamic, organized, adaptable, interpersonal skills

Autonomous and proactive profile

• CHINESE SPEAKER
• Chinese culture Knowledge
• Working proficiency in French and/or Spanish is a plus.

Our opportunities are open to everyone. The principles of non-discrimination and equal treatment are part of our values.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements, Hospitality, and Accommodation and Food Services

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