Mandarin-Speaking Student Experience Associate (Remote)

Jobgether SRL; France; Presencial; EUR 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote working environment

Full-time position (40 hours)

Resumo da oferta

Lever, Inc. is seeking a Student Experience Associate – Mandarin-Speaking based in France. You will provide personalized support to Mandarin-speaking students and families, building trusted relationships and serving as a key contact throughout the academic journey.

The role combines student services, onboarding, administration, communication, and proactive problem-solving in a fully remote setting. You'll work with academic, product, admissions, and sales teams to resolve challenges, adapt

Qualificações

• Fluent written and spoken Mandarin and English, with the ability to communicate clearly and professionally with students, parents, and internal stakeholders.
• Genuine enthusiasm for supporting students and families throughout their academic journey.
• Strong interpersonal skills and the ability to build rapport, trust, and productive relationships with diverse stakeholders.
• Excellent problem-solving abilities, with a practical, solution-focused approach to student and family needs.
• Ability to work independently, prioritize effectively, and manage multiple responsibilities in a remote environment.
• Strong adaptability and a willingness to learn new systems, processes, and technologies quickly.
• High level of technological confidence and ability to work effectively with online administrative and educational platforms.
• Strong organizational skills, attention to detail, and effective time-management abilities.
• Ability to remain calm and resilient when handling competing priorities, challenging situations, or periods of high workload.
• Empathetic and student-focused approach, with the ability to understand different perspectives and provide thoughtful support.
• Collaborative mindset, openness to feedback, and willingness to work across teams and functions.
• High degree of flexibility and comfort adapting to changing processes, priorities, and student needs.

Responsabilidades

• Provide high-quality, personalized support to Mandarin-speaking students and parents, helping create positive academic outcomes and a strong overall student experience.
• Respond promptly and effectively to student and family questions, providing solutions that consider individual goals, academic performance, and potential barriers.
• Build and maintain strong relationships with students and parents through regular check–ins and proactive communication.
• Serve as a primary point of contact using communication channels such as WhatsApp, email, and Zoom.
• Manage administrative processes including subject changes, withdrawals, and re-enrolments.
• Maintain accurate information across administrative and educational systems and become proficient in the tools required to support students effectively.
• Lead and continuously improve student and parent onboarding processes.
• Organize orientation sessions for new students and conduct check–in calls with students and families throughout the academic year.
• Adapt onboarding and orientation processes for Mandarin-speaking families and the Chinese market, incorporating feedback from families and internal teams.
• Collaborate with academic, product, admissions, sales, and other teams to identify and resolve student–related challenges.
• Contribute to projects and initiatives designed to improve the efficiency, scalability, and quality of student support systems.
• Identify opportunities to improve processes and proactively contribute ideas that enhance the student and family experience.

Descrição da oferta de emprego

Lever, Inc. is seeking a Student Experience Associate – Mandarin-Speaking based in France. You will provide personalized support to Mandarin-speaking students and families, building trusted relationships and serving as a key contact throughout the academic journey.

The role combines student services, onboarding, administration, communication, and proactive problem-solving in a fully remote setting. You'll work with academic, product, admissions, and sales teams to resolve challenges, adapt