manager on duty

Another Star; Paris; On-site; EUR 35,000 - 41,000; Full time

Benefits offered by this job

Special training program and personal

Bonus up to 10%

Meal & coffee on shift

Wellbeing program (EAP)

Uniform and comfy shoes

Global opportunities

Experience nights and insider rates

Referral program

Job summary

citizenM is seeking an on-duty manager / assistant hotel manager in Paris. You will lead a small team, ensure guest satisfaction, and maximize revenue while controlling costs. The role requires strong leadership, operations know-how, and a guest-first mindset.

Responsibilities include overseeing check-in/check-out, maintaining hotel standards, coordinating with departments, and ensuring safety and compliance across shifts. A 2+ year managerial background and English fluency are essential.

Qualifications

• Must have 2+ years of managerial/coaching experience.
• Must have valid work permit for France.
• Fluent in English; learning French encouraged.
• Willingness to work a 24/7 rotating schedule.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Maintain a clean, comfortable hotel environment.
• Coordinate reservations and handle admin matters.
• Lead and coach the team of ambassadors.
• Manage daily meetings and room functions where applicable.

Skills

Fluent English

Team leadership

Multitasking

Customer service

Hotel systems

Tools

Hotel Management System

Job description

Application Deadline: 1 November 2026

Department: Hotels

Employment Type: Permanent - Full Time

Location: France, Paris

Reporting To: hotel manager

Compensation: €3,389.46 / month

Description

As an manager on duty / assistant hotel manager, you are responsible for the day to day operation of the hotel. Naturally you are an excellent ambassador yourself, enthusiastic, optimistic and treating everyone with respect. You work together with your team of 3 manager on duty, guiding, coaching, and inspiring them to deliver exceptional service, while maximizing revenue opportunities and controlling costs; all the time ensuring the total safety of guests and employees.

Your typical citizenM shift could include:

• Welcome our guests and help them check in and check out at the kiosks
• Maintain the hotel environment to ensure a clean and comfortable experience
• Know the places to shop, eat, drink, club and generally experience the best the city has to offer
• Handle reservations and process administrative matters
• Work with our Hotel Management System
• Manage daily SocietyM meeting rooms and functions where applicable

Stewardship

• Lead, encourage, and inspire Ambassadors in order to support the operational procedures of citizenM
• Ensure a sound understanding of citizenM brand values
• Coach and train ambassadors, develop and nurture talent, provide feedback and monthly evaluations
• Demonstrate excellent problem analysis skills and decision making
• Create shift schedules, ensure adequate cover at all times, and assign daily tasks
• Be responsible for your own personal planning and work organization
• Ensure a working understanding of legislation that governs the operation of a hotel and its activities; including employment law, health and safety, food safety, alcohol licensing, first aid and fire safety

Food and beverage

• Work with the team to serve our guest canteenM
• Work with Point of Sale system
• Demonstrate exceptional product knowledge of canteenM and guarantee quality
• Manage daily f&b revenue targets and drive commitment to monthly results

Maximize revenue opportunities

• Seek opportunities to generate revenue while providing added value to our guests
• Coordinate with Housekeeping and Engineering to manage the hotel room inventory, ensuring the rooms are maintained and presented in top condition
• Report daily hotel revenue and be responsible for the handling of cash

Cost control

• Manage the purchasing of all food and beverage items and hotel operating equipment
• Manage stock in line with fluctuating levels of business, minimizing waste
• Ensure the respect for the property in which you work

Do you have what we're looking for?

You...

• Are fluent in English and are learning French; any other language is considered a plus;
• Have 2 years or more managerial / coaching experience (does not need to be at a hotel);
• Have a valid work permit. We are only able to consider applicants with the right to work in France (we cannot facilitate visas, sponsorship, work permits or relocation);
• Can multitask;
• Are a team player
• Love to meet and greet different people;
• Are passionate about what you're doing;
• If applying internally, have completed at least one session of the Future Stewards program

What's in it for you?

• Competitive salary (3,389.46€ euros gross for 39hours weekly)
• Special training program and a personal development plan
• Potential to earn a bonus of up to 10%, paid monthly, based on your impact on the team, guest satisfaction, and financial performances
• Meal & coffee on us during your shift break
• Wellbeing program (EAP)
• citizenM uniform and comfy shoes
• Global opportunities - a chance to work in other citizenMs around the world
• citizenM experience nights for you & insider rates at Marriott hotels for you, your family and friends.
• Referral program - bonus if your friend joins us too

Typical shifts are: morning, evening

Our hotel operates 24/7 with a rotating flexible schedule.

Availability to work weekends is required!

Morning: 7:00AM-3:00PM

Evening: 3:00PM-11:00PM

Ideal start date: November 1st or December 1s.

Hotel: Various locations possible within Paris & Roissy CDG.