Maitre de Maison (H/F)

Pernod-Ricard; Épernay; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Pernod-Ricard seeks an experienced hospitality supervisor to ensure personalized guest reception and high-end service within the house or at external sites. You will organize setups for events, manage staff schedules, and collaborate with chefs and suppliers to showcase wines and products.

The role requires extensive F&B experience in luxury environments, leadership in management, and a sharp eye for detail and guest satisfaction. On-site position with interactions across multiple venues.

Qualifikationen

• Experience in high-end F&B and luxury environments.
• Experience in management roles.
• Strong focus on detail, organization and customer service.

Aufgaben

• Ensure personalized guest reception within the house or at external sites and comfort during stay.
• Organize setup and service (table service, cocktails, tastings, meeting rooms) for receptions.
• Coordinate housekeeping/maintenance with subcontractors; ensure hygiene and safety standards.
• Schedule temporary staff, training, and manage staff hours for guest house operations.
• Serve as liaison between kitchen and guests, ensuring wine and food service during receptions.

Kenntnisse

Hospitality excellence

Attention to detail

Organization

Customer-centric mindset

Jobbeschreibung

Offer reception-site guests a personalized welcome and a high-end service that reflects the brand’s image.

1. Ensure personalized guest reception within the house or at any external site, and ensure their comfort throughout their stay

• Ensure the opening and closing of the house as required.
• Organize and carry out setup and service (table service, cocktails, tastings, meeting rooms, etc.) for all receptions held within the house or at the reception site.
• Ensure high-quality, personalized hospitality for all guests.
• Organize the continuous availability of consumables and equipment necessary for operations and guest comfort.
• Be able to conduct a guided tour of the house according to established protocols.
• Provide expert advice to clients regarding the House’s wines and help highlight and promote the brand’s products.
• Ensure night watch duties when groups are staying overnight.

2. Ensure the quality of housekeeping, maintenance, and cleaning provided by subcontracted companies

• Monitor the quality of work performed by external housekeeping companies according to the established specifications and organize occasional tasks.
• Control and maintain the quality and cleanliness of the sites, the house, the staff, and the equipment used, as well as the appearance of indoor and outdoor areas.
• Ensure, with general services and external contractors, when necessary, the proper functioning of the house’s equipment.
• Guarantee compliance with hygiene, quality, and safety standards for materials, equipment, and premises, and ensure that safety and hygiene guidelines and equipment are made available.
• Prepare prevention plans, safety protocols, and confidentiality agreements with the house’s suppliers.

3. Ensure the timely and quality provision of resources required for smooth reception activities

• Schedule temporary staff, contribute to their training and adaptation to the house’s needs, and monitor working hours.
• Manage the guest house wine cellar and stock of reception materials and consumables specific to the activity.
• Organize interventions by external service providers.

4. Feedback and collaboration

• Take into account hosting requirements and coordinate activities with all involved stakeholders (Maître d’hôtel, external providers, Executive Chef, Event Coordinator)
• Serve as the link between the kitchen and the clients, ensuring food and wine service during receptions and tastings.
• Collaborate with the Cellar Master when selecting wines for receptions and tastings.
• Report on activities through available documentation, site or service reviews, and ad-hoc exchanges with management.
• Suggest improvement opportunities for the guest reception experience.

Extensive experience in F&B and luxury/high-end environments

Experience in management

Attention to detail, organisation and customer-centric mindset