Maitre de Maison - H/F/x - Maison Belle Epoque - Perrier-Jouët

CHAMPAGNE PERRIER-JOUËT; Épernay; On-site; EUR 45,000 - 65,000; Full time

Job summary

Champagne Perrier-Jouët is seeking an experienced hospitality professional to ensure personalized guest reception and high-end service across house events and external sites in Épernay. You will manage setup, service, guided house tours, and wine recommendations while maintaining impeccable standards.

Responsibilities include supervising housekeeping quality with external providers, coordinating temporary staff, ordering consumables, and handling stock for wine cellars and reception materials.

Qualifications

• Extensive experience in F&B and luxury/high-end environments.
• Experience in management.
• Attention to detail, organisation and customer-centric mindset.

Responsibilities

• Provide personalized guest reception and ensure comfort throughout stays and events.
• Oversee housekeeping quality and coordination with subcontractors to maintain hygiene and equipment.
• Manage resources, scheduling, procurement of consumables, and stock for receptions and tastings.
• Collaborate with Maître d’hôtel, Executive Chef, and Event Coordinator to ensure seamless guest experiences.

Skills

Guest services

Event coordination

F&B hospitality

Job description

1. Ensure personalized guest reception within the house or at any external site, and ensure their comfort throughout their stay

• Ensure the opening and closing of the house as required.
• Organize and carry out setup and service (table service, cocktails, tastings, meeting rooms, etc.) for all receptions held within the house or at the reception site.
• Ensure high-quality, personalized hospitality for all guests.
• Organize the continuous availability of consumables and equipment necessary for operations and guest comfort.
• Be able to conduct a guided tour of the house according to established protocols.
• Provide expert advice to clients regarding the House’s wines and help highlight and promote the brand’s products.
• Ensure night watch duties when groups are staying overnight.

2. Ensure the quality of housekeeping, maintenance, and cleaning provided by subcontracted companies

• Monitor the quality of work performed by external housekeeping companies according to the established specifications and organize occasional tasks.
• Control and maintain the quality and cleanliness of the sites, the house, the staff, and the equipment used, as well as the appearance of indoor and outdoor areas.
• Ensure, with general services and external contractors, when necessary, the proper functioning of the house’s equipment.
• Guarantee compliance with hygiene, quality, and safety standards for materials, equipment, and premises, and ensure that safety and hygiene guidelines and equipment are made available.
• Prepare prevention plans, safety protocols, and confidentiality agreements with the house’s suppliers.

3. Ensure the timely and quality provision of resources required for smooth reception activities

• Schedule temporary staff, contribute to their training and adaptation to the house’s needs, and monitor working hours.
• Order consumables (amenities, wines, flowers, food, etc.).
• Ensure invoice tracking.
• Manage the guest house wine cellar and stock of reception materials and consumables specific to the activity.
• Conduct stock inventories (wines, POS materials, equipment, etc.).
• Organize interventions by external service providers.

4. Feedback and collaboration

• Take into account hosting requirements and coordinate activities with all involved stakeholders (Maître d’hôtel, external providers, Executive Chef, Event Coordinator)
• Manage temporary internal staff (Maître d’hôtel).
• Serve as the link between the kitchen and the clients, ensuring food and wine service during receptions and tastings.
• Collaborate with the Cellar Master when selecting wines for receptions and tastings.
• Report on activities through available documentation, site or service reviews, and ad-hoc exchanges with management.
• Suggest improvement opportunities for the guest reception experience.

Requirements

• Extensive experience in F&B and luxury/high-end environments
• Experience in management
• Attention to detail, organisation and customer-centric mindset

Job Posting End Date: 2026-10-12 Target Hire Date: 2026-12-01 Target End Date:

Pernod Ricard is a worldwide leader in the spirits and champagne industry, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our prestigious portfolio of premium to luxury brands includes Absolut vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur and Mumm and Perrier-Jouët champagnes. Our mission is to ensure the long-term growth of our brands with full respect for people and the environment, while empowering our employees around the world to be ambassadors of our purposeful, inclusive and responsible culture of authentic conviviality. Pernod Ricard’s consolidated sales amounted to € 10,959 million in fiscal year FY25. Pernod Ricard is listed on Euronext (Ticker: RI; ISIN Code: FR0000120693) and is part of the CAC 40 index.