Luxury Travel Concierge (Remote) – Client Experience Pro

Manatal; Lyon; Remote; EUR 28,000 - 44,000; Full time

Benefits offered by this job

100% remote work environment

Travel perks and industry discounts

Professional growth opportunities

Ongoing training and development

Job summary

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on customer experience. You will guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized journey.

The role emphasizes attention to detail, hospitality passion, and strong communication to deliver exceptional client experiences. This is a 100% remote position with ongoing training and perks.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service background in travel or service-related fields preferred.
• Highly organized with strong attention to detail.
• Comfortable using technology and learning new booking platforms.

Responsibilities

• Respond promptly to client inquiries via phone, email, and messaging.
• Assist with luxury and leisure travel bookings, changes, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and policies.
• Coordinate booking details and confirm itineraries for accuracy.
• Proactively follow up with clients before and after travel to ensure satisfaction.
• Address client concerns with empathy and problem-solving.
• Maintain documentation and update booking systems as required.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Tech-savvy

Multi-tasking

Job description

Prestige Travel Agency by Mich is seeking a Luxury Travel Consultant focused on customer experience. You will guide clients from initial inquiry through post-trip follow-up, ensuring a seamless, personalized journey.

The role emphasizes attention to detail, hospitality passion, and strong communication to deliver exceptional client experiences. This is a 100% remote position with ongoing training and perks.