Luxury Retail Training Lead - Global Onboarding & Coaching

AMI PARIS; Paris; On-site; EUR 55,000 - 75,000; Full time

Job summary

Ami Paris is seeking a Retail Training Project Manager to elevate the in-store client experience and drive retail performance through comprehensive training initiatives. You will design engaging content, deliver onboarding programs and coach sales teams across France and international markets, while aligning with brand standards and KPIs.

With a strong focus on pedagogy, you will collaborate with Retail Management and CRM teams, manage training tools, and travel regularly to Europe to support

Qualifications

• You have strong pedagogical and coaching skills.
• You are able to engage diverse audiences across formats.
• You are fluent in French and English.

Responsibilities

• Design and develop blended learning programs spanning in‑store client experience.
• Deliver onboarding for new staff through Brand Culture and Client Experience programs.
• Lead coaching sessions and on‑the‑job learning to boost retail performance.
• Collaborate with Retail Management, Clienteling and CRM to monitor KPIs.
• Coordinate logistics, materials and communications for training sessions.

Tools

PowerPoint

Excel

Job description

Ami Paris is seeking a Retail Training Project Manager to elevate the in-store client experience and drive retail performance through comprehensive training initiatives. You will design engaging content, deliver onboarding programs and coach sales teams across France and international markets, while aligning with brand standards and KPIs.

With a strong focus on pedagogy, you will collaborate with Retail Management and CRM teams, manage training tools, and travel regularly to Europe to support