Global Training Director — Luxury Client Experience

Richemont; Paris; On-site; EUR 150,000 - 210,000; Full time

Job summary

Alaïa in Paris seeks a Worldwide Training Director reporting to the Chief Commercial Officer to design and lead a global training strategy that elevates Client Experience, builds product knowledge, and strengthens clienteling across markets.

You will translate the Maison’s vision into engaging content, manage digital learning, coach store teams, partner with Retail and Regional leaders, and drive measurable performance through KPI-driven programs.

Qualifications

• Senior leadership experience in luxury fashion training or retail excellence.
• Ability to translate brand priorities into engaging learning content.
• Strong client experience and clienteling knowledge.

Responsibilities

• Define the worldwide training vision, strategy and annual roadmap.
• Create engaging content on product, styling, clienteling and service.
• Evolve the Digital Learning platform and drive adoption.
• Partner with regional teams to adapt programs across markets.
• Measure impact with KPIs and optimize training accordingly.

Skills

Luxury Retail

Content Creation

Commercial Mindset

Clienteling

Communication

Coaching

Digital Learning

Leadership

English Fluency

Job description

Alaïa in Paris seeks a Worldwide Training Director reporting to the Chief Commercial Officer to design and lead a global training strategy that elevates Client Experience, builds product knowledge, and strengthens clienteling across markets.

You will translate the Maison’s vision into engaging content, manage digital learning, coach store teams, partner with Retail and Regional leaders, and drive measurable performance through KPI-driven programs.