Logistics Quality Manager-Sorting Operations

JD.COM; Lyon; Sur place; EUR 42 000 - 60 000; Plein temps

Résumé du poste

JD.COM in Lyon, France seeks an experienced Quality Control Specialist for sorting operations. You will manage service exceptions, drive continuous quality improvements, and ensure adherence to sorting procedures.

The role requires hands-on training for frontline staff and close collaboration with equipment/IT teams. The ideal candidate has 5+ years in logistics quality control, 3+ years in a similar role, a Bachelor's degree or higher, and fluency in Chinese and English.

Qualifications

• 5+ years industry experience in logistics quality control.
• 3+ years position experience.
• Bachelor's degree or above.
• Proficient in both Chinese and English.
• Experience in on-site quality control and service exception handling for logistics sorting.

Responsabilités

• Responsible for service exception control and continuous quality improvement in sorting operations.
• Handle all sorting exceptions and coordinate with upstream and downstream to verify causes and define accountability, follow up on full resolution.
• Set sorting quality standards and operating rules, define targets for error rate, damage rate, exception handling time and complaints.
• Collect quality and exception data, analyze root causes of frequent issues and lead quality improvement initiatives.
• Deliver quality training and coaching for frontline staff and support quality performance assessment.
• Collaborate with equipment and IT teams to optimize equipment/system functions and resolve sorting issues.

Connaissances

On-site quality control

Service exception handling

Sorting process knowledge

Quality data analysis

Training frontline staff

Formation

Bachelor's degree or above

Description du poste

• Responsible for service exception control and continuous quality improvement in sorting operations. Reduce mis-sorting, cargo damage, missed shipments and complaints, and ensure stable sorting service quality.
• Exception Closure Handle all sorting exceptions (mis-sorting, wrong dispatch, cargo damage, short shipment, equipment/system issues etc.). Coordinate with upstream and downstream to verify causes and define accountability, follow up on full resolution. Support emergency response for major exceptions.
• Quality Standard Control Set sorting quality standards and operating rules, define targets for error rate, damage rate, exception handling time and complaints. Conduct daily quality inspections, identify operational risks and push on-site correction.
• Analysis & Improvement Collect quality and exception data, analyze root causes of frequent issues. Lead quality improvement initiatives, organize regular quality reviews, implement corrective actions and verify results.
• On-site Quality Support Deliver quality training and coaching for frontline staff, correct non-standard operations at high-exception positions. Support quality performance assessment to reduce human errors.
• Cross-department Collaboration Work with equipment and IT teams to optimize equipment/system functions and resolve related sorting issues. Coordinate with upstream and downstream to improve exception information sharing and handling processes.

About You

• Industry Experience: 5+ years
• Position Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Proficient in both Chinese and English
• Professional Skills: Experience in on-site quality control and service exception handling for logistics sorting. Familiar with full sorting process operating procedures and quality standards. Candidates with experience in quality improvement initiatives for sorting errors, cargo damage and delays are preferred. Able to independently complete quality data statistics and analysis.