Operational Quality Junior Specialist

Cainiao Group; Saint-Ouen-sur-Seine; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A global logistics company based in Saint-Ouen-sur-Seine is seeking a dedicated individual for quality monitoring and KPI analysis. You will collaborate with multiple teams to tackle daily issues and enhance quality standards. The ideal candidate holds a Master’s degree in logistics or a related field and possesses strong skills in KPI monitoring, deep dive analysis, and proficiency in Microsoft Excel. Fluency in French and English is required, while Chinese is a plus.

Responsabilités

• Ensure internal and external customer quality monitoring.
• Assist KA team on daily / weekly collaboration with external customer matter related to our network quality KPI.
• Collaborate with OPS teams on daily issues encountered and report Root Cause / Action plan.
• Data crunch on quality topics related to KPI / process improvement.

Connaissances

KPI monitoring

Deep dive analysis

Pack office (Excel)

SQL

French

English

Chinese

Rigorous

Cross team work ability

Communication clarity

Formation

Master degree in logistics / supply chain / lean management

Description du poste

Main mission

Ensure internal and external customer quality monitoring.

Main Functions

• Assist KA team on daily / weekly collaboration with external customer matter related to our network quality KPI.
• Collaborate with OPS teams on daily issues encountered and report Root Cause / Action plan.
• Data crunch on quality topics related to KPI / process improvement.

Requirements

• Education level: Master degree in logistics / supply chain / lean management.
• Hard skills required for this job:
  • KPI monitoring
  • Deep dive analysis
  • Pack office (Excel)
  • SQL (as a plus)
• Language:
  • French
  • English
  • Chinese (as a plus)
• Soft skills:
  • Rigorous
  • Cross team work ability
  • Communication clarity