Cross-Border Logistics Manager(System)

JD.COM; Paris; On-site; EUR 70,000 - 110,000; Full time

Job summary

JD.COM seeks a seasoned professional to own cross-border logistics system requirements, collaborate with stakeholders, and drive end-to-end delivery from requirement capture to go-live.

You will coordinate with engineering, IT, and operations to ensure accurate data flows across TMS/iTMS, WMS, and customs modules.

Qualifications

• 5+ years experience in logistics or related field.
• 3+ years experience in system requirements or logistics tech.
• Bachelor's degree or higher required.

Responsibilities

• Gather and translate requirements for logistics systems (TMS/iTMS, WMS, customs system, last-mile tracking).
• Produce PRDs and drive product/engineering scheduling and go-live.
• Configure, test and validate cross-border system workflows and optimize.
• Resolve system exceptions and coordinate with engineering/IT for rapid resolution.
• Participate in launch planning for new cross-border lanes and features; own UAT testing and training.

Skills

Logistics requirements

Project delivery

Go-live

Dashboard dev

Data governance

Education

Bachelor's degree

Job description

• System Requirements Management: Engage with cross-border business stakeholders to gather and translate requirements for logistics systems (TMS/iTMS, WMS, customs system, last-mile tracking system, etc.); produce PRDs and drive product/engineering scheduling and go-live.
• System Process Implementation & Optimization: Configure, test and validate cross-border system workflows to ensure system logic aligns with actual operations; continuously optimize system pain points.
• Data Governance & Reporting: Build cross-border operations data frameworks, drive system data integration (orders, tracking, cost, inventory), and develop automated reports and dashboards to ensure data accuracy.
• System Troubleshooting & Support: Resolve cross-border system exceptions (stuck orders, missing tracking, API errors, data inconsistencies); coordinate with engineering/IT for rapid resolution and document troubleshooting playbooks.
• New Business & Feature Launch Support: Participate in launch planning for new cross-border lanes, logistics models and system features; own UAT testing, user training and post-launch operational support.

About You

• Industry Experience: 5+ years
• Role Experience: 3+ years
• Education: Bachelor's degree or above
• Language: Fluent in both Chinese and English
• Professional Skills: Proven ability in logistics system requirements management and project delivery; familiar with business logic and data flow of TMS/iTMS, WMS, customs systems and other logistics platforms; prior experience in logistics system go-live, dashboard development or system optimization projects preferred; strong requirements elicitation, product collaboration and troubleshooting skills.