Logistics Control Tower Specialist (French & English)

Panasonic Heating & Cooling Solutions Europe; Nanterre; Sur place; EUR 35 000 - 40 000; Plein temps

Avantages offerts par ce poste

Generous mobile working

International work environment

Training and development opportunities

High work-life balance

Résumé du poste

Panasonic Heating & Cooling Solutions Europe is seeking a Logistics Coordinator to manage outbound distribution from our control tower to destination countries. You will communicate with sales, service teams, consignees, and carriers to ensure end-to-end flow and on-time delivery.

The role requires experience in logistics, strong Excel skills, and fluency in French and English. We offer an international environment, training opportunities, and a generous mobile-working option with good work-life

Qualifications

• Experience in outbound logistics and distribution processes.
• Proven client-facing service mindset and ability to collaborate with sales and service teams.
• Strong command of French and English (C1/C2 level).
• Ability to structure and prioritize workload effectively.
• Proficient with MS Office 365 and Excel (VLOOKUP and pivot tables).

Responsabilités

• Answer logistics-related questions from sales/service colleagues and customers to ensure smooth deliveries.
• Process book-ins with customers and schedule on-time deliveries.
• Advise teams on logistics services to meet customer shipping requirements.
• Coordinate load planning with warehouse/factory and transport providers.
• Maintain status information with carriers via tracking systems and reports.
• Analyze OTTR file and lead weekly/monthly carrier meetings to improve on-time delivery.
• Identify return inquiries and process credits and claims with third-party logistics.

Connaissances

Outbound logistics experience

Client-facing skills

French and English language proficient

Workload prioritization

Structured problem solving

Outils

MS Office 365

MS Teams

SharePoint

Outlook

Excel (advanced)

Description du poste

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!

Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING

Administrates outbound distribution flows from the control tower assigned warehouse/factory to all related destination countries. Keeps close communication with sales/service teams, consignees, warehouse and factories providers and forwarders to control the distribution processes in line with expectations. Applies empiric controls to manage the end-to-end supply chain performance, takes book-ins with consignees and manages incidents through return and claim handling processes.

Responsibilities & Duties

• Answer logistics related questions from sales/service colleagues and customers to ensure a smooth delivery process. Engage in troubleshooting and follow up inquiries in a structured way until the case has been resolved.
• Process and arrange book-ins with customers and schedule deliveries to arrive on-time.
• Advise sales/service teams on available logistics services to meet specific customer shipping requirements (e.g. route coding).
• Maintain and coordinate load planning processes with the warehouse/factory and transport provider through supply chain collaboration platforms.
• Coordinate between the logistics operation and the local factory logistics staff
• Takes the necessary steps to provide accurate and up-to-date information about the status of shipments by checking multiple sources such as carrier web tracking, load planning files, excel reports or leveraging direct contact to the forwarder.
• Maintain and proactively analyse the OTTR file, organize weekly and monthly meeting with each carrier to follow up on-time delivery, POD and incidents countermeasures
• Identify return inquiries and process them until goods are received back at the warehouse/factory and the customer has received his credit. Process claims against third party logistics providers using the SAP Claim Handling System and follow up the created Accounts Receivables.

WHAT WE ARE LOOKING FOR

• Previous experience in outbound logistics and distribution processes
• Strong client-facing skills and a professional, service-oriented approach; previous experience working directly with clients would be a plus
• Basic understanding of MS O365 Suite inkl. MS Teams / Sharepoint / Outlook / Excel
• Advanced Excel skills incl. VLOOKUP formulas and pivot tables
• Proper methods to structure and prioritize workload
• Strong command of the French and English languages(C1 or C2 level)

WHAT WE OFFER YOU

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package
• Generous mobile working option
• High Work-Life Balance

Salary Range: Up from 35.000-40.000 + bonus

ABOUT US

Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Please find here more information about Panasonic as an employer.

DIVERSITY, EQUITY AND INCLUSION

Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.