Lisbon-Based French-Speaking Customer Support Specialist

FH Collective Academy; Bordeaux; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Base salary 1,000/mo

Welcome bonus 2,000

Relocation package

Health insurance

Meal allowance

Transport allowance

Career growth

Job summary

FH Collective Academy is seeking a Customer Support Specialist for the French market in Lisbon. You will handle inquiries via phone, email, and chat, guiding customers through product use, troubleshooting, and warranty questions.

Collaborate with internal teams for complex cases and stay updated on new products and company updates. The role requires fluent French, strong English, excellent communication and empathy, and prior customer service experience is a plus.

Qualifications

• Fluent in French (C1–C2) and good English (B2+).
• Excellent communication and empathy skills.
• Customer service experience is a plus.
• Willingness for an on-site role in Lisbon, Portugal.

Responsibilities

• Support Italian-speaking? Wait. Please verify.

Skills

French fluency

English proficiency

Job description

FH Collective Academy is seeking a Customer Support Specialist for the French market in Lisbon. You will handle inquiries via phone, email, and chat, guiding customers through product use, troubleshooting, and warranty questions.

Collaborate with internal teams for complex cases and stay updated on new products and company updates. The role requires fluent French, strong English, excellent communication and empathy, and prior customer service experience is a plus.