Legal Assistant

Jobtailor; Lattes; Sur place; EUR 25 000 - 34 000; Plein temps

Résumé du poste

Jobtailor is seeking a customer service agent in France to inform callers about case progress and related legal documents. You will direct inquiries to the right department, identify request types and contract details, and escalate to the lawyer in charge when needed.

The role requires a Law degree, strong communication and listening skills, empathy, and comfort with IT tools. Open to recent graduates, you’ll work with IT systems and collaboratively support the team.

Qualifications

• Bachelor's degree in Law is required.
• Strong communication and listening skills are essential.
• Empathy and customer-focused approach are important.
• Phone-based customer service experience is a plus.
• Open to recent graduates and eager to start a legal support career.

Responsabilités

• Provide callers with updates on case progress and document types.
• Direct callers to the appropriate department for tailored responses.
• Identify the nature of requests and contract types involved.
• Escalate requests to the lawyer managing the case.
• Schedule telephone appointments when needed.
• Complete training on the company’s tools and methods.

Connaissances

Phone-based service

Communication

Active listening

Empathy

IT tools

Team spirit

Independent work

Recent graduates ok

Formation

Bachelor's degree in Law

Outils

CRM software

Telephone systems

Description du poste

• Provide callers with updates on the progress of their cases and information about the types of legal documents involved (expert report, summons, judgment, etc.)
• Direct callers to the appropriate department so they can receive a response tailored to their request
• Identify the nature of the request and the type of contract concerned
• Escalate callers’ requests to the lawyer responsible for managing the case
• Schedule telephone appointments when necessary
• Complete training on the company’s tools and methods

Requirements

• Bachelor’s degree in Law
• Confident speaking on the phone and comfortable interacting with callers
• Customer satisfaction is your top priority
• Strong listening skills and empathy
• Comfortable using IT tools and software
• Able to work independently while maintaining a strong team spirit
• Successful experience in telephone-based customer service is an additional advantage
• Open to recent graduates

Core Competencies

Demonstrates strong communication and customer service skills, with a focus on providing accurate information about legal documents and case progress. Proficient in using IT tools to manage customer interactions and appointments effectively.

Highest-signal resume keywords

• Bachelor's Degree In Law
• Telephone-Based Customer Service Experience
• Strong Listening Skills
• Empathy
• Confident Phone Communication

Soft Skills

• Customer Satisfaction Focus
• Strong Team Spirit
• Ability To Work Independently

Industry Keywords

• Legal Documents
• Expert Report
• Summons
• Judgment
• Case Management

Tools & Technologies

• IT Tools
• Software