Lead Technical Account Manager - Global Customer Success

Affinity Migration Group Pty Ltd; Auvergne-Rhône-Alpes; On-site; EUR 60,000 - 74,000; Full time

Job summary

Dalet Digital Media Systems is seeking a highly motivated Lead Technical Account Manager to join our NSW team. You will act as the primary technical liaison for enterprise customers under support contracts, drive incident resolution, and coordinate cross‑functional teams to deliver proactive service.

The role requires strong leadership, cloud proficiency, and deep media workflow knowledge, with on-site engagements and collaboration across global teams.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or related field.
• 7+ years leading support operations in multimedia software.
• Strong verbal and written communication skills.
• Experience with cloud platforms (AWS, Azure, Google).

Responsibilities

• Develop, schedule, and conduct quality audit inspections.
• Maintain up-to-date helpdesk data and SLAs with proper indexing.
• Escalate issues to ensure compliance with standards and timelines.
• Coordinate on-site technical work and vendor liaison.
• Coach and mentor junior support engineers.
• Provide technical leadership to presales and demos.

Skills

Leadership

Communication

Cloud platforms

Media workflows

Customer success

Education

Bachelor's Degree

Tools

AVID Media Composer

AVID Newscutters

Adobe Premiere Pro

Protools

Terraform

Ansible

Job description

Dalet Digital Media Systems is seeking a highly motivated Lead Technical Account Manager to join our NSW team. You will act as the primary technical liaison for enterprise customers under support contracts, drive incident resolution, and coordinate cross‑functional teams to deliver proactive service.

The role requires strong leadership, cloud proficiency, and deep media workflow knowledge, with on-site engagements and collaboration across global teams.